Teller

Overview Pay range: $15.50–$20.39 per hour (based on experience; higher rates for certified tellers) Hours: Full-time, 40 hours per week Schedule: Monday through Saturday, flexible Responsibilities Act as a service representative providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashier’s checks, money orders, and cash advances. Balance each day’s transactions and verify cash totals. Establish and build member relationships by identifying members’ needs and educating them about specific products and/or services; cross‑sell credit union services enthusiastically. Perform a broad variety of member service functions such as opening and closing accounts, renewing certificates, and assisting members with bookkeeping and account maintenance. For certified tellers: resolve more complex member transactions independently and refer members when necessary. Assist members via all channels such as phone, mail, text, email, video solutions, and self‑serve channels. Actively promote and cross‑sell digital services to members and serve as a digital services expert in the branch. Perform various clerical functions and assist other service representatives as required. Serve members promptly and professionally. Attain expected baselines in sales, volume, and service to support branch goals. Perform teller functions consistently and accurately in accordance with established policies and procedures. Maintain privacy of member account information. Process transfers, cash advances, traveler’s checks, cashier’s checks, money orders, CD, HSA, IRA, and other recognized transactions. Verify transactions, monitor deposit amounts and examine documents for endorsement and negotiability; detect and resolve discrepancies promptly. Make risk assessments of negotiable items within assigned limits of authority. Investigate and resolve out‑of‑balance conditions. Override function for other tellers, within defined authority limits. Act as a branch expert for electronic services and assist with daily maintenance of self‑assist machines and video equipment. Provide member account assistance such as lock‑outs, online banking PIN/password resets, direct deposit, ACH, wire transfers, and other digital service needs. Maintain effective coordination and working relationships with area personnel and management. Provide guidance to other teller service representatives and trainees as directed. Keep supervisor informed of area activities and significant problems or concerns. Implement a personal 90‑day sales action plan to meet individual and branch established sales goals. Attend and participate in trainings, meetings, branch sales huddles, and focus activities as required. Adhere to branch safety, security, and teller audit procedures. Qualifications High school graduate or equivalent. Experience Required None. Previous retail sales or similar financial institution work experience preferred. Skills & Abilities Excellent communication skills and willingness to assist others. Ability to recognize and offer sales opportunities. Professional appearance, dress, and attitude. Solid math skills. Attention to detail and accuracy. Ability to operate related computer software and business equipment including 10‑key, currency and coin counters, cash machines, self‑assist machines, video, iPad, and telephone. #J-18808-Ljbffr