IT Service Center Technician

Please see Special Instructions for more details. For additional information about this position or for a status update of your application, please contact: Katie Thoman View email address on click.appcast.io Position Information Title Position Description Department Information BSU’s IT Service Center provides 24/7/365 technology support for faculty, staff, and students. Assistance is provided via chat, phone, or email. Student employees will be trained to troubleshoot a variety of account and computer issues ranging from installing software, assisting customers with logging into their account to fixing printer issues. Beyond the training, you will be part of a team that plays a critical role in the daily operations on the BSU Campus. Eligibility requirements: Must be a Bridgewater State University undergraduate student registered for a minimum of six credits for the Fall 2026 semester. Preferred Qualifications Excellent customer service skills. Maintains a good academic standing. Ability to work independently and to learn quickly. Strong problem solving skills. Knowledge of: Office 365 (Word, Excel, Power Point, Outlook) Internet Explorer, Chrome, Firefox, Safari Operating Systems (Windows, Mac) Blackboard InfoBear Anti‑virus software Navigating BSU Website Software Support Printer Support Physical Demands Able to lift up to 20 pounds. Special Conditions for Eligibility Employment at Bridgewater State University is contingent upon completion of a successful background check. Bridgewater State University is an E‑Verify employer. EEO Statement Bridgewater State University is an equal employment opportunity employer and considers all qualified candidates without regard to race, color, religion, sex, age, national origin, disability status, veteran status, gender identity, sexual orientation, genetic information, pregnancy or pregnancy‑related condition or any other characteristic protected by law. Hourly Rate: $15.00 Posting Number: Stu05936P Close Date: 10/30/2026 Open Until Filled: Yes Supplemental Questions * Are you a Bridgewater State University undergraduate student enrolled in a degree program registered for at least six credits? Yes No * Have you ever worked on campus before? Yes No * Please provide the days and hours you would be available to work. Hours must be outside of your scheduled class times. (Open Ended Question) #J-18808-Ljbffr Bridgewater Bagel & Coffee