Dental Call Center Representative

Serve as the first point of contact for patients, handling high-volume inbound calls and delivering accurate, professional service. You will schedule, reschedule, and update dental appointments, verify insurance information, and provide clear details about dental services. Collaborate with clinical and front-desk staff to support efficient patient flow and a smooth patient experience. Key Duties Answer incoming calls and assist patients with questions and service information Schedule, confirm, and update appointments Verify insurance details and document relevant information accurately Coordinate with clinical and front-desk teams to maintain efficient patient flow Provide a supportive, patient-centered experience using modern technology Qualifications & Skills Strong customer service and communication skills Ability to manage high-volume call flow with accuracy and professionalism Comfort using scheduling/phone systems and updating patient records Detail-oriented approach to insurance verification and information handling Team-oriented mindset and ability to collaborate across departments #J-18808-Ljbffr