Online Chat Marketing

Company DescriptionWho are we? We are the 13th-largest bank in the United States and operates more than 1,200 branches and approximately 3,200 ATMs across 11 states.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Job DescriptionPeople in this position have been doing:Manage vendor relationshipsBuild upon chat roadmap and socialize 12-18 month strategyDevelop, refine and execute online chat and customer engagement recommendationsManage the monthly online chat transcript and metrics analysisDefine and build an online chat service programManage chat script maintenance and complianceSocialize chat program insights and resultsYour pay,A base salary of $85,000 - $120,000Bonus of $5,000 - $10,000Relocation assistanceQualificationsIdeally you'd have:5 - 7 Years of In-depth understanding of online sales and marketing tactics, online chats, customer engagement and online customer service tacticsAbility to manage multiple workstreams, build cross-functional relationships, and manage riskExperience in customer experience design, web analytics, and A/B splitBachelors degree, BA in eCommerce or Web Marketing preferred, MBA is an added advantageLike to travel (25%)Additional InformationAll your information will be kept confidential according to EEO guidelines.SummaryType: Full-timeFunction: MarketingExperience level: Mid-Senior LevelIndustry: Financial Services