Office Support Dispatch Specialist

Process requests for patient transportation Ensure proper medical necessity when possible Coordinate pre-approvals when necessary Assist with Physician Certification Statement completion and compliance with requesting facilities Answer phone calls and provide exceptional customer service Monitor ground asset locations for accurate tracking and transport coordination Use the CAD system to enter call information and assign assets efficiently Work with mutual aid agencies to coordinate transport needs Ensure paperwork compliance and crew feedback processes Provide logistics support and restock assets Assist with data entry, filing, and keeping operations organized Provide administrative and operational support across patient care documentation, logistics, supply chain, facilities, and related areas Collaborate with the Monongalia EMS Duty supervisor Requirements High School Diploma or equivalent Valid Driver's License Ability to effectively communicate verbally and in writing Ability to utilize required computing systems Reliable and self-motivated Ability to understand and solve complex problems Exceptional organizational skills and high attention to detail Flexibility and ability to work on multiple projects Ability to follow a standardized call intake process Preferred: Certified Dispatcher Preferred: Current or previous medical certification or license (EMT, Paramedic, Clinical Associate, Medical Assistant, RN, etc.) Preferred: At least two years of experience as a dispatcher Preferred: At least two years as a medical provider Preferred: Experience in the EMS industry Preferred: Experience with Computer Aided Dispatch (CAD) systems (Zoll and/or Zeurcher) Preferred: Experience in EMS billing, coding, and compliance Physical ability to perform climbing, balancing, stooping, kneeling, crouching, crawling, and lifting, carrying, pushing, and/or pulling heavy objects Ability to perceive and discriminate colors, sounds, odors, depth, texture, and visual cues or signals Ability to communicate orally Ability to work in field environments potentially involving adverse conditions and hazards Core Competencies Demonstrates expertise in patient transportation coordination, compliance with medical necessity, and effective communication. Proficient in utilizing CAD systems for efficient asset management and logistics support within the EMS industry. Highest-signal resume keywords Patient Transportation Coordination Computer Aided Dispatch (CAD) Systems Medical Certification or License Dispatcher Experience Logistics Support ATS Optimization Keywords Hard Skills Data Entry Call Intake Process Medical Necessity Compliance Logistics Management Asset Tracking Soft Skills Exceptional Customer Service Organizational Skills Problem Solving Effective Communication Self-Motivated Certifications & Qualifications Certified Dispatcher EMT Paramedic Clinical Associate Medical Assistant RN Industry Keywords EMS Industry Compliance Transport Coordination Patient Care Documentation Supply Chain Tools & Technologies CAD System Zoll Zeurcher #J-18808-Ljbffr Jobtailor