HR Service Delivery Analyst

DescriptionKforce has a client in San Francisco, CA that is seeking a HR Service Delivery Analyst to provide essential Tier 2 case management support and drive core operational efficiency in a fast-paced HR environment. Candidates must be highly responsive, operate independently, and possess strong communication skills. The core focus of this role is the end-to-end handling and resolution of complex, escalated HR cases/tickets across the entire employee lifecycle (e.g., onboarding, employee changes, termination, etc.).Requirements* 2-5 years of experience in a similar role: HR Shared Services, HR Operations, HR Analyst* Experience with Offboarding, Separation Agreement Support, and end of cycle experience is hard requirement* Background: Tech, SAAS, Enterprise company preferred* Ability to document and develop SOP's to create SLA's* Strong operational background in an HR Shared Services or customer-facing HR Operations environment, with knowledge spanning the entire employee lifecycle* Proven ability to operate independently in a fast-paced setting* Exceptional communication and responsiveness skills* Proven ability in case/ticket triaging, handling, management, and escalation resolution* Demonstrated experience with data analysis, reporting, and maintaining trackers* Strong commitment to adhering to SLAs and driving process improvement* Excellent attention to detail* Experience in Salesforce and WorkdayJob TypeContractCompensation45 - $52