Trainer Clinical Operations MedStar Family Choice DC - Relocation Offered!

Primary Duties and Responsibilities

• Demonstrates behavior consistent with MedStar Health mission vision goals objectives and patient care philosophy.
• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
• Maintains current knowledge of MedStar Family Choice benefits and services available for enrollees.
• Develops and maintains a curriculum workflow and processes for each role in Clinical Operations and ensure staff adhere to organizational standards and best practices.
• Develops and maintains orientation and training schedule.
• Offers personalized guidance and support to clinical operations team to improve performance and skill building.
• Conducts ad hoc training to support staff with identified challenges with adhering to workflows and processes.
• Conducts assessments to identify gaps in knowledge or skills among staff and provide written feedback to the clinical leaders.
• Develops and leads quality improvement initiatives to enhance staff performance and clinical outcomes.
• Develops and utilizes reports to share data on training activities participant feedback and performance improvements strategies then share with clinical leaders.
• Monitors staff compliance with annual and ad hoc mandatory trainings.
• Organizes and maintains a repository that houses training materials schedules etc.
• Maintains current knowledge about NCQA contract requirements healthcare / industry trends District regulations and other compliance standards
• Assists with audits of staff documentation and their adherence to department processes and policies.
• Demonstrates proficiency with all MedStar Family Choice software systems that support the clinical operation.
• Participates in evaluating and updating of the software systems to improve efficiencies and productivity.
• Participates and contribute to meetings (staff meetings committee meetings etc.).
• Uses performance data to determine training effectiveness and areas for improvement and shares summary of findings with clinical leaders and Quality Improvement Committee (QIC).

• Bachelor's degree in Nursing required

• 1-2 years Case Management and utilization review experience required and
• 1-2 years Training experience required and
• 3-4 years diverse clinical experience required

• RN - Registered Nurse - State Licensure and/or Compact State Licensure Valid RN license in the District of Columbia and Maryland Upon Hire required

• Skilled in planning executing and evaluating educational gaps and developing performance improvement initiatives
• Possess exceptional interpersonal and communication skills
• Knowledge of current trends in healthcare delivery and Case Management / utilization review criteria
• Ability to use computer to enter and retrieve data.
• Ability to create edit and analyze (Word Excel and PowerPoint) preferred
• Demonstrate proficiency with all MedStar Family Choice software systems that support the clinical operation.
• Be skilled in planning executing and evaluating educational gaps and developing performance improvement initiatives
• Possess exceptional interpersonal and communication skills.