Contact Center Support Expert

Job Description

Job Description

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Curious ? Join the Insite Journey !

Full-Time, In Office 7820 Innovation Blvd Indianapolis, IN 46278, Suite 317, Training start date Monday, August 10th

Why join Insite? $17 hourly, 401k, PTO, and benefits (health, vision, dental, short/long term disability, and more eligibility within 1 month of start date). We also offer rotating employee events and activities, Hawaiian Fridays, and employee celebrations !

Are you a good fit for our team? Insite’s purpose is to help people win. We seek individuals that enjoy working in a collaborative environment and celebrate continuous improvement. We also seek people that strongly resonate with our Core Tenets: Embrace the Journey, Stay Curious, Be Exceptional, and Succeed Together!

Come join the 5x J.D. Power certified program recognized for providing an "An Outstanding Customer Service Experience" for Phone support*!

This Contact Center Support Expert position provides customer service and troubleshooting support for Delta Faucet Company products via telephone, such as faucets, fixtures, etc. You will utilize critical thinking skills to provide support services to customers such as consumers, plumbers, and dealers with varying levels of faucet and fixture knowledge. As a Contact Center Support Expert, you will support various call types via voice support. This position will handle customer interactions by delivering a “Best in Class” approach. You will accomplish this by responding quickly on the telephone with intelligence and etiquette.

How you will help us Succeed together:

• Must be 18 years or older

• Availability to work Monday - Saturday 9 am - 6 pm

• Ability to work in-office 100% of the time

• Availability to work Saturdays and holidays

• Ability to quickly identify a customer’s challenge and provide an appropriate solution

• Ability to work in a stationary cubicle environment that requires sitting for long periods

• Superior customer service, patience, and communication skills

• Comfortable with technology and possess the ability to navigate within multiple systems, multiple screens, etc.

• Proficient typing skills

How you can Stand out:

• Interest or experience in DIY home repair

Learn more about our amazing partner, Delta Faucet Company, at About Delta Faucet Company

*J.D. Power 2026 Certified Customer Service ProgramSM recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit What is a J.D. Power Award?.

Equal Opportunity Employer M/F/D/V