Warranty Specialist I

Warranty Specialist I

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates.

Work location: This position requires on-site presence in Decatur, GA, following a hybrid work model.

Job Summary

Serves as the initial contact for our sales agencies to assist with products, systems and solutions issues. Takes ownership for assuring that issues are resolved timely and effectively for the customer directly and involving partners in the company for an effective resolution. This position is first and foremost a key frontline service element of Acuity Brands, with emphasis on customer satisfaction, responsiveness, fiscal responsibility, commercial sensitivity and timeliness.

Key Tasks & Responsibilities (Essential Functions)

Learns products and processes pertaining to the Warranty Services standard work and product playbooks. Document field labor claims and replacement fixture or parts data. Learning to utilize LEAN tools to improve processes, communication and resolutions for Acuity Brands products, systems and solutions to drive improved customer satisfaction and a reduction of quality costs.

Skills and Minimum Experience Required

Bachelor's degree or equivalent in work experience 0-2 years of experience in Customer Service field Computer competence and familiarity Microsoft Office programs Bilingual English / Spanish Travel Requirements 1-20%

The range for this position is $41,600.00 to $89,500.00. Placement within this range may vary, depending on the applicant's experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on the role.

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.