Senior Manager, Program Management

Job Description:

• This role is integral to ensuring the seamless execution of organizational priorities.
• Program Management Excellence: Lead the planning, execution, and delivery of complex programs with cross-functional dependencies, ensuring alignment with organizational goals.
• Champion and implement standardized program management frameworks, tools, and processes to drive consistency and scalability.
• Develop and maintain essential program management artifacts, including project plans, RAID logs, and dashboards.
• Monitor program health, track milestones, and communicate progress to stakeholders through structured reporting systems.
• Strategic Influence and Execution
• Act as a central coordinator for programs and projects, fostering alignment across teams and ensuring adherence to scope, timelines, and deliverables.
• Identify risks, interdependencies, and opportunities, proactively working with stakeholders to develop and implement solutions.
• Provide structure and clarity by breaking down work into actionable tasks, assigning clear ownership, and driving accountability.
• Guide teams through governance requirements, including stage-gate reviews and scope management, to ensure program success.
• Cross-Functional Collaboration
• Build strong working relationships with internal and external stakeholders to align priorities and drive cohesive execution.
• Partner with Product and Deployment Teams to optimize resource allocation and manage capacity across multiple initiatives.
• Facilitate regular communication cadences to keep all stakeholders informed and engaged throughout the program lifecycle.
• Driving Results and Operational Excellence
• Provide high-quality program support, embedding standardized practices into project execution to achieve desired outcomes.
• Establish and maintain an escalation matrix to ensure timely resolution of barriers to success.
• Prepare materials for leadership and stakeholder meetings, articulating program updates and driving informed decision-making.
• Lead program close-outs, ensuring lessons learned are captured and communicated to support continuous improvement.

Required Qualifications

• Bachelor's degree in Business, Engineering, or a related field; advanced degree preferred.
• 10+ years of experience in program/project management with a focus on large-scale, cross-functional initiatives.
• Demonstrated success in implementing and driving adherence to standardized program management practices.
• Strong expertise in governance, risk management, and process improvement.
• Proficiency in program management tools and methodologies (e.g., Agile, Waterfall, hybrid approaches).
• Collaborative Coordinator: Skilled at connecting teams and fostering alignment across functions.
• Outcome-Focused Executor: Demonstrated ability to deliver results through disciplined and standardized program management practices.
• Ability to influence without formal authority, foster collaboration across diverse teams, and consistently deliver measurable results.
• Strategic Problem Solver: Strong analytical skills to anticipate challenges, identify solutions, and mitigate risks.
• Effective Influencer: Ability to guide and inspire teams through collaboration and structured communication.
• Detail-Oriented Organizer: Exceptional attention to detail in planning, tracking, and reporting program activities.
• Having experience or exposure standing up a ServiceDesk would be a huge benefit
• Executive presence, needs good presentation skills

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Synectics is an equal opportunity employer.