Junior Global IT Service Desk Analyst - German Speaker

Junior Global IT Service Desk Analyst – German Speaker Junior Global IT Service Desk Analyst – German Speaker Job Description You're an important part of our future. At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That’s why we would like to keep developing our company with you. Keeping your future in mind, we’re making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise. Duties and responsibilities Respond to incoming calls and web submissions for assistance from users experiencing technical issues Troubleshoot, analyze, resolve, track, and accurately document various technical problems and resolutions (i.e. software, hardware, and client‑specific applications) Fulfill Service Requests from end users according to defined procedures Document client issues in our call tracking system Provide friendly, courteous, and quality communication to all end users throughout the support process Grow professionally through ongoing training activities and continued learning Collaborate with organization counterparts and department team members to share knowledge and expertise Identify optimization potential to continuously increase customer satisfaction and Service Desk quality Professional competencies Educational degree or certificate in an information technology related field will be a plus Ability to analyze hardware and/or software problems Knowledge of computer systems, hardware, software and peripheral equipment Basic network skills Good verbal and written communication skills in English (B2 – upper intermediate) Very good verbal and written communication skills in German (C1 – advanced) Personal competencies Ability and desire to keep up with changing and emerging technologies that affect the business Excellent verbal and written communication skills with the ability to communicate effectively over the phone and electronically Strong problem solving and analytical skills Flexibility to work in shifts and on weekends as needed What we offer: Become part of a corporate culture that actively promotes constructive exchanges between colleagues, customers and partners. Work with us to improve people's lives in the long term. We can offer you interesting, varied tasks and excellent opportunities for advancement, as well as an attractive salary with extensive benefits, all within a dynamic family‑owned company. Benefits Active participation in challenging developmental projects Open communication at all levels of the hierarchy Personal and professional development Stable work in a friendly team Free foreign language courses Training and integration events Private medical care Group insurance Multisport card Salary ranges: 6.025 – 8.025 PLN gross monthly. #J-18808-Ljbffr