Student Services Specialist

Management - Operations Job at University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Closing Date: 10/10/2026

Department: FIN | Student Financial Disbursements

Summary of Job Duties:

The Student Services Specialist should be an experienced financial services professional with expertise in student loan servicing, account collections, financial reconciliation, and regulatory compliance. Skilled in processing loan payments, managing deferments and cancellations, maintaining accurate financial records, and conducting collection efforts for student loans and tuition accounts. Proficient in reconciling financial data, monitoring program compliance requirements, updating policies and procedures, and generating reports to support financial operations. Strong administrative, customer service, and organizational skills with a proven ability to manage multiple responsibilities while maintaining accuracy and attention to detail.

Qualifications:

• Bachelor's degree in arts, business, or a related field plus three (3) years of administrative/clerical experience within an office environment, or
• High School diploma/GED plus seven (7) years of administrative/clerical experience within an office environment required.

Knowledge, Skills & Abilities :

• Proficient in Microsoft - Excel, Word, PowerPoint, etc.
• Workday Student experience preferred.

Responsibilities:

• Opens, closes, and reconciles the cashiering office daily in the Student Information System (SIS).
• Posts student payments and accurately processes cash receipts to be delivered to the Treasurer's Office.
• Reconciles online credit card payments, which include the enrollment deposits, tuition payments, and application fees daily.
• Monitors the IDT account and posts transactions in a timely manner.
• Answers phone, manages the filing system, sorts, processes, and logs mail, scans paid-in-full documents, and responds to emails. Runs reports for month-end reconciliations.
• Daily reviews the BankMobile and Transact reports to resolve issues with stale-dated checks, refund issues, credit card payments, payment plans, etc.
• Assists with special projects.
• Performs other duties as assigned.

Salary Information: Commensurate with education and experience.

Required Documents to Apply: Resume

Optional Documents:

Special Instructions to Applicants:

Recruitment Contact Information: Please contact View email address on click.appcast.io for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Benefits Eligible:

Yes