Engagement Specialist?
$50k - $55kAmerica Works of New York Inc
Job Description
Job Description
Job Title : Engagement Specialist
Schedule: Monday to Friday 9am to 5pm (On-Site)
Compensation: $50,000 to $55,000 Annual Salary
Location: Bronx (Hunts Point)
Purpose: America Works of New York, Inc. is seeking an Engagement Specialist for a workforce development program in the Bronx. The Engagement Specialist provides individualized career services to low-income and underserved job seekers seeking employment. The ideal candidate has case management experience, strong interpersonal and conflict resolution skills, and knowledge of workforce development and human services.
Duties and Responsibilities
Facilitate daily orientation and intake sessions with incoming clients referred by the Human Resources Administration (HRA)
Present on program requirements and expectations
Administer TABE testing
Ensure completion of timely case notes to record service delivery, including assessments, intakes, goals, referrals, etc.
Complete timekeeping responsibilities
Scan and upload client documentation
Participate in daily meetings/check-ins with program management team
Provide administrative support to other departments or members of management, including but not limited to data entry and case management tasks
Maintain detailed case notes, update attendance logs, submit weekly reports, and other administrative tasks on a timely basis
Model professionalism and inclusiveness, cultivate a safe environment for career development, and motivated clients to find full-time employment
Requirements
Minimum of 4-year degree required
Experience working with low-income and underserved populations, especially in a workforce development, social services, or community-based context
Experience facilitating trainings or workshops
Spanish speaking language skills a plus
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Familiarity with Salesforce, Microsoft Teams, and SharePoint preferred
Strong communication skills, professional demeanor, sound judgment, and strong organizational skills
Experience and/or passion for serving individuals from disadvantaged and underserved populations, including but not limited to public assistance recipients, justice-involved individuals, persons with physical and/or mental disabilities, and individuals experiencing homelessness
Benefits
Comprehensive Medical, Dental, and Vision Insurance
Generous Paid Time Off Package
Pre-Tax Commuter Benefits
401K with Employer Matching after 1 year
Free Gym Membership with New York Sports Club after 1 year
Wonderful team, great work-life balance, and important mission
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