Greeter / Counter Desk Attendant

Donor Greeter

The Donor Greeter is responsible for general donation door related duties including accepting donations, providing excellent customer service, and maintaining a clean, neat, and safe work environment. They are also responsible for the separation of goods by category at the donation door.

Essential Duties and Responsibilities:

• Assist customers in bringing donations inside.
• Ensure accurate donation log reporting.
• Sorts donations into proper equipment for processing and transportation.
• Properly labels all equipment.
• Responsible for assisting in loading and unloading of merchandise and equipment onto/off trucks as needed. Ensure safety procedures are followed during packing and movement of equipment.
• Maintain a friendly, helpful attitude toward the customer. Must possess professional service oriented etiquette at all times. Greet customers in a friendly and enthusiastic manner within 10 seconds of arrival. Handle customer concerns in a courteous and respectful manner, while following retail policies. Seek assistance of supervisor, when necessary, to resolve concerns.
• Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor)
• Act as a positive member of the team at the store by receiving and providing ideas or concerns to coworkers and management in a timely and supportive fashion.
• Perform other duties as assigned by supervisor.

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work nights, weekends, and holidays.

Education and/or Experience:

High school diploma or GED preferred. Previous retail experience preferred

Language Skills:

• Ability to read and understand documents such as time cards and policy manuals.
• Ability to write routine reports.
• Ability to speak effectively and communicate clearly to other employees and customers.

Mathematical Skills:

General math skills required.

Work Environment:

While performing the duties of this job the employee is usually working in a comfortable and store environment. At times this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area which is a factory-like environment.

Availability:

Must have open and flexible availability, and be willing to work evenings, weekends, and holidays.

Physical Demands:

Sitting - Always

Standing - Always

Walking - Always

Bending over - Always

Crawling - Always

Reaching Overhead - Always

Crouching - Always

Kneeling - Always

Balancing - Always

Lifting and Carrying

10 lbs or less - Always

11 to 25 lbs. - Always

26 to 50 lbs. - Always

51 to 75 lbs - Always

76 to 100 lbs - Always

over 100 lbs - Always

Push/ Pull Max Force

0 to 20 lbs. - Always

21 to 39 lbs. - Always

40 to 59 lbs. - Always

60 to 100 lbs. - Always

Goodwill of the Finger Lakes is an Equal Opportunity Employer.

Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability