LensCrafters - Optometric Technician

Requisition ID: 932067 Store # :001327 LensCrafters Position: Part-Time LensCrafters is a place for visionaries. We pair state‑of‑the‑art technology with a truly personal approach to eye care. Everything we do is centered around sight because quality care helps us see the joy in life. Our legacy of the highest optical standards drives us to innovate the future of optical care. General Function The Optometric Technician creates exceptional value in the lives of our patients by delivering the LensCrafters Experience. They ensure all patients receive the highest quality optometric care, uphold the store's key performance indicators by flawlessly executing the patient experience during and after the exam process, and seamlessly link the doctor and retail functions together. Major Duties and Responsibilities Display a professional image, greet patients promptly with a smile. Answer the telephone in a friendly and courteous manner. Assist the optometrist in eye examinations, including privately obtaining medical history, preparing patients, asking open‑ended questions, and performing tests to aid accurate diagnosis and treatment in an appropriate time frame. Review prescriptions and patient information carefully; identify special needs and consult with Optician, Managing Doctor, or Retail Management when necessary. Show patience and courtesy to indecisive or difficult customers/patients. Perform work accurately and thoroughly despite time pressure and patient volume. Identify unsatisfied patients and act quickly for effective resolution. Demonstrate knowledge of appointment‑book/scheduling procedures and computer operation/procedures. Handle and file all patient records in an organized and efficient manner in accordance with HIPAA. Support retention and cultivation of exams, including making NEE calls, 24‑hour confirmation calls, and no‑show call‑backs. Place contact lens trial orders, ensure no expired contacts, and maintain the contact lens room in a neat, orderly manner free of clutter. Utilize the CIAO system for inputting customer/patient data, insurance information, and eye care services with appropriate fees. Enter prescription information with accuracy and attention to detail. Maintain a safe working environment for all associates, customers, and patients. Support compliance of visual merchandising in the exam lanes, assessment room, and contact lens area. Adapt to various examination scenarios and be personable with patients and staff. Perform all pre‑examination testing with accuracy and attention to detail; take initiative to explain measurements and answer questions the patient may have. Utilize clinical and product knowledge to provide coaching and guidance to patients on care and handling of contact lenses. Be responsible for maintenance and disinfection of equipment; provide clinical support to the optometrist as needed. Monitor and maintain inventory of supplies and contact lenses in exam rooms. Support retail as capacity and patient demand allows. Basic Qualifications High School graduate or equivalent. Minimum of one year of strong customer service skills (internal/external). Leadership skills. Strong communicator and listener. Problem‑solving ability. Organization skills. Strong interpersonal skills. Ability to assess priorities, address multiple tasks and deadlines in a fast‑paced environment. Ability to work autonomously. Knowledge of an office environment. Strong basic math skills. Preferred Qualifications Experience in retail and/or optical. Experience in healthcare. Benefits Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. Equal Opportunity Employer We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. #J-18808-Ljbffr