Salesforce CRM Administrator

Job Description

Job Description

Title:  Salesforce CRM Administrator – (Subcontract at an NRI)

Through NRI Resource Management Services (RMS), we offer custom talent solutions to help our clients meet their evolving technology and business needs. We help effectively match the right technology professional to their organization, recruiting for contract, contract-to-hire, and direct roles. Our client in (area/region) has an immediate need for a (job title). Please note that this is a (contract/contract to hire/direct hire) opportunity with our client and NOT with NRI.

Job Purpose:

To configure, maintain, and manage our Salesforce CRM platform(s), ensuring scalable and secure solutions that meet the needs of our business and users. Serve as a technical resource and mentor within the CRM team while driving continuous platform improvement.

Primary Duties and Responsibilities

•        Configure and maintain our Salesforce CRM platform, ensuring it is fully optimized to meet business needs.

•        Design, build, and optimize Salesforce Flows and automation to improve efficiency across sales, service, and related teams.

•        Advocate designs with minimal customization by leveraging declarative, "out-of-the-box" configuration features before pursuing custom development.

•        Lead in designing solutions that follow established architectural best practices for the CRM platform.

•        Ensure designs support system scalability, maintainability, and optimal performance.

•        Collaborate with relevant teams and stakeholders to guarantee that implemented solutions meet both technical requirements and business objectives.

•        Manage platform security, data quality, and user access, ensuring our data is secure and that governance practices are followed.

•        Manage data import/export processes, ensuring data accuracy and completeness.

•        Support integration efforts by managing connected apps, Salesforce objects, and data architecture on the CRM side in coordination with database and integration teams.

•        Create and maintain reports, dashboards, and technical documentation to support business performance and platform knowledge.

•        Provide training and support to end-users, ensuring that they are equipped to use CRM software to its full potential.

•        Monitor and maintain system health, identifying and resolving issues as they arise.

•        Help to optimize technology investments throughout their lifecycle and liaise with software vendors.

•        Evaluate ever-changing capabilities that come with regular Salesforce releases to identify opportunities for improvement and growth.

•        Assist in developing and monitoring training plans for junior administrators.

•        Collaborate with business stakeholders to develop business requirements for technology requests.

•        Follow clients' best practices in executing responsibilities that include the planning, development, implementation and evaluation of projects; coordination of project activities; collaborating with project team members; developing measurable project goals and objectives; and monitoring progress toward achievement.

Experience & Qualifications

•        6+ years of work experience in Salesforce administration and/or analysis with a strong understanding of platform best practices.

•        Strong proficiency in Salesforce Flow design and automation.

•        Knowledge of Apex, Lightning Web Components (LWC), Salesforce APIs, and SOQL.

•        Experience with data import/export and data management best practices.

•        Understanding of how Salesforce integrates with external systems (e.g., external connected apps, API architecture, data mapping) and ability to support integration teams on the CRM side.

•        Awareness of Salesforce AI features (Einstein, Agentforce) preferred.

•        Previous analytic, developer, and/or project management experience is a plus.

Education/Certification

•        Bachelor's degree in Computer Science, Information Systems, or a related field preferred.

•        Equivalent level of education, training, and experience may be considered.

•        Salesforce Administrator Certification required. Additional certifications preferred (e.g., Advanced Administrator, Platform App Builder).

Skills & Competencies Required Competencies:

•        Software: Salesforce (Sales Cloud), MS Office 365, Jira or equivalent project tracking tool

•        Hardware: Standard office computing equipment and mobile devices

Required Skills:

•        Excellent communication skills - verbal and electronic

•        Comfortable working at both tactical and strategic levels

•        Strong management tendencies - projects and people

•        Skillful in the development and execution of training curricula

•        Aptitude for identifying business problems and providing solutions

•        Agenda preparation and leading efficient and effective meetings when needed

•        Proficient in multitasking

•        Detail-oriented

•        Advanced analytical mindset

• Above-average data analysis competency

•        Professional conduct and communication in both in-person and virtual settings

•        Willingness to coach and be coached

•        Self-motivated and goal-oriented

•        Strong in both independent and team atmospheres

•        Adept at supporting the culture and heritage of our company

Nice to Have:

•        Familiarity with Salesforce AI tools or similar platform AI features

•        Experience supporting integration architectures where external tools connect to Salesforce via APIs or connected apps, including ETL

•        Familiarity with agile/iterative project delivery methodologies