Flex SOC Operator - On-Call - $19/hr (#84)

Flex SOC Operator - On-Call - $19/hr (#84)

North Canton, OH, United States of America

$19.00 -$19.00

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Overview

Become part of one of the largest and fastest-growing privately held security companies in the U.S! Since 1998, Sunstates Security has built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence.

We believe in strategic reinvestment in our people by offering a benefits package that exceeds industry standards, pathways for career advancement, extensive internal training, and employee recognition programs. Our team members are provided with the tools, knowledge, and hands-on management support necessary for long-term success.

Our commitment to a superior workplace culture is reflected in our most recent national accolades. Sunstates Security is proud to be recognized as a 2026 Forbes Dream Employer , an honor based on independent employee feedback and workplace excellence. Additionally, we have been named a 2026 Training MVP by Training Magazine, marking the third consecutive year we have accepted this prestigious recognition. We also continue to be celebrated for our steady growth and stability on the Inc. 5000 list of America’s fastest-growing private companies.

At the heart of everything we do are our core values of honor, integrity, and trust. If you are searching for a rewarding career with a proactive security partner that protects some of the country’s leading organizations, we invite you to explore the possibilities at Sunstates Security. Join a successful, growing team where your talent is appreciated and have opportunities to advance your professional career.

Job Skills / Requirements

HIRING IMMEDIATELY

Sunstates Security is currently hiring Flex SOC Operators in the North Canton, OH area. This is an on call/as needed position. This position offers a pay rate of $19.00/hr, paid weekly.

Requirements:

• Previous security, law enforcement, and/or military experience preferred.

• Exceptional customer service skills.

• Must be able to work various shifts, days, weekends, and holidays.

• Must be flexible and team oriented.

• 2+ years of experience in a customer service role.

• Exceptional report writing skills.

• Must be reliable.

Flex Officer Explanation

The Flex Officer position is crucial to our company’s operational and financial success. The flex officer provides trained, competent support by working shifts which become open due to illness, call-offs, weather, vacation, or other causes. This enables Sunstates to provide continual, uninterrupted service to our customers, while also protecting the health and work balance of our personnel.

Scheduling Expectations

The scheduling parameters and expectations for a flex officer are different from those of an employee assigned to a fixed post. As a flex:

• You will be trained at various posts and /or facilities based on operational need. While you may work at a specific post or location for several weeks due to need, this will not be a permanent assignment.

• Your schedule (shifts, days off, hours per week, etc.) will vary based on operational need.

• You will be assigned to, or offered the opportunity to accept, shifts as they become available due to staffing needs.

• Some of your shifts will be scheduled in advance and posted with the new week’s schedule. Sometimes you will be called with short notice and asked to come in to cover for someone who is unable to work their shift.

• You are expected to work any shift for which you are scheduled in advance which falls within the availability described on this sheet. If you know you will be unavailable on an upcoming date or time that would normally fall within your availability described on this sheet, you must communicate this with your supervisor, so they know not to schedule you.

For short-notice call-ins, you are expected to work at least 80% of the shifts for which you are called. If you refuse more than 20% of shifts for which you are called in, this could negatively impact your employment status with the company.

A Security Officer may perform a multitude of duties as specified by the Post Orders and Standard Operating Procedures (SOP). The Security Officer will read and become extremely knowledgeable of Post Orders and SOP and will be able to act quickly and efficiently according to such directives.

Education Requirements (All)

High School diploma or equivalent

Additional Information / Benefits

The Sunstates customizable benefits package includes the following minimum components:

• Affordable Care Act compliant Medical Benefits Program

• Dental Insurance Program

• Free Life Insurance

• Disability Insurance

• Paid Time Off & Bereavement Leave

• Paid Holidays

• Direct Deposit or Pay Cards

• Employee Incentives

• Referral Bonuses

• Employee of the Month Award

• Education Reimbursement

• Service Awards

• Employee Involvement Initiatives

• Management Mentoring and Support

• Career Advancement

• 401K program

Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Site Managers) are invited to join our security team. We are proud to be an Equal Opportunity Employer and supporter of our military veterans!

Benefits: 401K/403b Plan

This job reports to the Manager

This is aAs Neededposition1st Shift,2nd Shift,3rd Shift,Weekends,Flex.

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