Designated Coordinator/Service Manager

Job Description

Job Description

We are hiring for a Service Manager positions in the Twin Cities area within Anoka County. This role involves providing daily support to individuals with significant behavioral needs. Ideal candidates are calm under pressure, experienced in de-escalation techniques, and committed to maintaining a safe, structured, and supportive environment.

What is a Services Manager?

Service Managers provide leadership and management to assigned group home operations. It is the responsibility of this individual to ensure the site provides a respectful, inclusive, caring, and supportive environment. This position also functions as a point of contact for families, team members, and individuals served.

Who makes a great Services Manager?

An individual who:

• Has a passion for helping others.
• Has management/leadership experience.
• Is comfortable with independent decision making and problem solving.
• Displays the qualities of the company’s core values including service excellence, you centered care, nurturing relationships, ownership, value in every voice, and authenticity.

Why is being a Services Manager so rewarding?

Service Managers get the opportunity to teach House Supervisors and Direct Support Professionals about how to be successful in this field! In this position, employees enjoy a variety of work including management, care and supervision for individuals in our homes, training, as well as administrative work. Services Managers go home every single day knowing not only that they make a difference in individuals lives, but employees lives as well!

What are the responsibilities of a Services Manager?

• Oversee assigned programs and ensure all licensing regulations and requirements are met.
• Review and ensure individual team meeting paperwork is prepared and accurate. Ensure maintenance of individual’s records and perform routine audits.
• Coordinate with the individuals and their teams to develop person centered approaches to identify what is important for each individual.
• Manage financial resources including general budgets, payroll budgets, program accounts, and petty cash accounts.
• Ensure the implementation of all health-related directives from health care professionals, ensure Registered Nurse is kept informed about individual health service delivery and health related incidents.
• Ensure GERs, Emergency Use of Manual Restraint Forms, Behavior Intervention Reporting Forms, and Serious Injury Reporting Forms are completed according to policy.
• In coordination with Residential Director, evaluate program outcomes and participate in quality improvement projects.
• Act as a liaison between the company and schools, hospitals, courts, probation officers, guardians, family members, health providers, case managers, and other team members.
• Deliver direct care services and supervision during staffing shortages.

Who are we looking for?

Applicants must:

• Have three to five years of experience in a program that provides direct care or education to vulnerable adults or children.
• Possess a valid driver’s license, have access to an insured vehicle, have a clean driving record, and need to pass a DHS background study.
• Have a proven history of developing staff and managers.
• Working knowledge of 245D requirements and standards.
• Exhibit proficiency in all Microsoft office applications to be successful in this position. Therap experience a plus.

Degree and Experience Requirements:

• (1) A baccalaureate degree in a field related to human services, education, or health and one year of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older, or equivalent work experience providing care or education to vulnerable adults or children; OR
• (2) An associate degree in a field related to human services, education, or health and two years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older, or equivalent work experience providing care or education to vulnerable adults or children; OR
• (3) A diploma in a field related to human services, education, or health from an accredited postsecondary institution and three years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older or equivalent work experience providing care or education to vulnerable adults or children; OR
• (4) A minimum of 50 hours of education and training related to human services and disabilities; AND
• Four years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older under the supervision of a staff person who meets the qualifications identified in clauses (1) to (3).

Working Conditions:

• Works in a variety of settings inside or outside the office and at group homes or other company sites.
• Has regular contact with individuals and employees.
• Subject to frequent interruptions, crisis management, and imposed deadlines.
• May be subject to hostile and emotionally upset individuals, employees, family members and the general public.
• May be subject to physically aggressive individuals, requiring the use of physical intervention techniques.
• Is subject to frequent interruptions, imposed deadlines and frequent problem-solving activities. 
• May be exposed to infectious diseases, odors, dust, etc. throughout the day.
• The noise level in the work environment is usually moderate.

• Carries and responds to cell phone during non-working hours. 

Synova Group offers a competitive salary and a full list of benefits, including PTO, paid holidays, health, dental, life insurance, and disability insurance. Paid training is conducted in our Brooklyn Park office and is led by Synova Group employees. For Service Managers a company vehicle is provided after 90 days of service. We provide the car and the maintenance! That includes oil changes, car washes, tires, brakes, and anything else the vehicle may need! Employees may choose $5,000 in additional compensation in lieu of the vehicle.

You will work in an environment that makes you feel proud of what you do and work with others who have a strong desire to support individuals with disabilities. Synova Group focuses on person-centered planning to provide the best care to our individuals.

Synova Group provides many growth opportunities for those looking to advance their career and places value on internal promotion!

This position reports to the Residential Director. The position is classified as exempt.
Synova Group is an Equal Opportunity and E-Verify Employer.