Financial Counselor

Job DescriptionJob DescriptionAbout the Role: Seeking a detail-oriented Financial Counselor for a growing company. This position assists patients with financial counseling, insurance verification, billing preparation, and account compliance. The ideal candidate learns quickly, has strong organizational skills, and is comfortable communicating with patients, doctors, facility managers, and insurers.Type: Full TimeLocation: Onsite in Carmel, IN 46032Shift: Flexible start window between 7:30 AM - 9:30 AM (8-hour shift + 30-min unpaid lunch; training starts at 8:00 AM for the first 2 weeks)Pay: $17-18/hrQualifications:Skills: Ability to learn quickly, strong organization, and sharp attention to detail.Technical Skills: Proficiency operating Microsoft Office Suite.Knowledge: Familiarity with medical and insurance terminology preferred.Communication: Ability to quote patient balances comfortably and handle multi-line phone calls.Growth Potential: Eagerness to undergo comprehensive training and build knowledge in CMS, AMA, and payer regulations.Key Responsibilities:Patient Financial Counseling & Assistance: Explain insurance benefits, generate cost estimates, evaluate ability to pay, collect payments, arrange payment plans, and connect patients with financial aid or government funding programs.Account Setup & Billing Preparation: Verify insurance coverage, ensure referral appropriateness, confirm correct guarantors, and review documentation so accounts are ready for timely billing.Compliance & Quality Assurance: Stay up to date on CMS, AMA, and payer regulations; audit accounts to identify errors; and resolve deficiencies while reporting compliance concerns to leadership.Process Improvement & Strategy: Create and update policies for point-of-service collections, bad debt, and financial aid, while recommending improvements to self-pay pricing and collection workflows.Vendor & Policy Oversight: Ensure internal staff and external collection agencies strictly follow organization policies and collection guidelines.Communication & Interdepartmental Support: Answer and direct phone calls, serve as the internal expert for staff on billing and estimates, and coordinate among patients, doctors, facility managers, and insurers. For California Applicants:We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.\nCompany DescriptionHere at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?Company DescriptionHere at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?