Security Officer Pool & Beach

WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU! JOIN OUR DREAM MAKER CULTURE ©

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

JOB OVERVIEW

Ensure that all residents, guests and visitors visiting the Beach Club Area (Costa Grill, Pool & Beach, Beach and Front Lawn area) are properly registered and issued wristbands after presenting proper credentials. Patrol Pool & Beach area to ensure that all persons are compliant with resort policies. Anticipates potential problems and reacts to disturbances and prohibited conduct. Responds to emergency situations as needed.

REPORTS TO: Director of Security and/or Shift Supervisor.

WORK ENVIRONMENT:  Beach Club Area (Pool & Beach, Beach, Acquamarine Kids Camp Room area, Costa Grill)

Job involves working:

• Under variable temperature conditions (or extreme heat or cold).
• Under variable noise levels.
• Outdoors/indoors.
• Around fumes and/or odor hazards.
• Around dust and/or mite hazards.
• Around chemicals.
• Running
• A lot of walking
• Standing for long periods of time

KEY RELATIONSHIPS:

Internal: Food & Beverage, Pool & Beach (Boucher Brothers), Security

External: Resort Guest, Owners, Resident Guest and residents/visitors, Police Department, Fire Department, vendors and contractors.

QUALIFICATIONS 

Essential:

• Criminal-free record.
• High school graduate.
• Fluency in English both verbal and non-verbal.
• Provide legible communication and directions.
• Computer literate.

• Ability to:
• Perform job functions with attention to detail, speed and accuracy.
• Exercise time management skills by organizing tasks in a manner to work efficiently and effectively and complete all daily responsibilities prior to the end of the shift.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly, accurately and consistently.
• Anticipate and execute Resident, Guest and Visitor needs.
• Knowledge and familiarity of residential unit owners, repeat & loyal guests and VIPs.
• Ensure that all persons wishing to exit out to the Beach Club area provide proper credentials prior to being issued a wristband.
• Superior organizational skills, accuracy and attention to detail.
• Organizational aspects of the wristband station welcome desk and areas of work.
• Responsible for overseeing all security related aspects of the Beach Club area and safety related matters.
• Ensure that AQ Terrace is checked hourly to ensure “Photo Ready” appearance.
• Maintain accurate numbers of persons who have accessed the area and accurately separate them into respective sections.
• Enforce Beach Club policy in relation to the amount of persons allowed per room which varies on the amount of bedrooms inside of their residential units or guest rooms.
• Work with a positive attitude and cohesively with co-workers as part of a team
• Display integrity and maintain an industrious work ethic to perform shift with minimal supervision.
• Maintain confidentiality of guest and resident information and pertinent resort data.
• Display integrity and maintain an industrious work ethic to perform shift with minimal supervision.
• During times of busy periods, ability to work beyond scheduled hours in order to assist with operational needs.
• Assist in providing first aid to injured persons throughout designated workspace.
• Properly document events and incident reports which may at a later time be used in legal situations.
• Monitor rain and weather activity and if need be, request the assistance of other security officers or Pool & Beach to collect chair cushions 

• Work a flexible schedule including weekends and holidays.

Desirable:

• 2 years of experience.
• Experience with computers.
• Ability to input and access information in the property management system computers.
• Experience in Hospitality Industry in similar position.
• Previous guest and residents relations training.
• Certification of previous training in computers.
• Certification of previous training in alcohol awareness program.
• Knowledge of local laws, investigative methods and fire safety.
• Certification in CPR and first aid.
• Valid driver’s license.
• Excellent driving record.

PHYSICAL ABILITIES

Essential:

1. Exert physical effort in transporting 35-150 pounds.
2. Endure various physical movements throughout the work areas.
3. Reach 2 feet.
4. Remain in stationary position for 8 hours throughout work shift.
5. Satisfactorily communicate with guest and residents, management and co-workers to their understanding.
6. Ability to walk extended periods of time.
7. Ability to running up the stairs