Field Services Technician

Location Onsite, Franklin, TN Hours M – F 7am – 4pm Key Responsibilities Client Build Support Image desktops and laptops with Office 365 and other required software. Troubleshoot and resolve imaging issues. Install and configure end-user software and tools. Validate system builds to ensure readiness for deployment. End User Support Respond to help desk calls and provide on-site troubleshooting for desktops, laptops, and peripheral devices. Map and troubleshoot printers, network drives, and connectivity issues. Confirm resolution with end users and upscale unresolved issues per client procedures. Actions and Results Assist with deployment of laptops, M365 support, Zebra printers, medical lab devices, and general end-user support. Maintain clear and professional communication with customers. Perform basic hardware maintenance and component replacement. Track and manage inventory of IT equipment. Required Skills and Qualifications Basic knowledge of desktop/laptop hardware, software, and operating systems. Familiarity with PC imaging and operational programs. Experience working within SLA frameworks and escalation protocols. Strong interpersonal and organizational skills. Basic understanding of workstation backups and restores. Solid communication skills across all organizational levels. Familiarity with Microsoft 365 troubleshooting. Preferred: A+ Certification or equivalent technical certification. Ideal Candidate Profile 1–2 years of experience in desktop support or equivalent technical training. Eager to learn and grow in a fast-paced IT support environment. Comfortable working independently and collaboratively. Reliable, detail-oriented, and customer-service focused. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. Vaccination Requirements Varicella (2 doses or positive titer) Measles Mumps Rubella Hepatitis B or declination form Tdap w/in 10 yrs Seasonal Flu Vaccine and Negative TB test CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. About CTG CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit . CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes. #J-18808-Ljbffr