EMT, Health Technician I/II (On-Call)

Sign-On Bonus for Bilingual Applicants $2,000 distributed in 4 parts: $500 after 30 days, $500 after 90 days, $500 after 150 days, and $500 after 210 days of employment. The bilingual bonus applies to client-facing positions and will be awarded upon successful completion of the language test. Job Title Health Technician I / EMT Location San Jose, CA | Mission Street Recovery Station Employment Type Part-Time; hours will vary/on call weekly. Shifts: 6:45am - 3:15pm, 2:45pm - 11:15pm, and 10:45pm - 7:15am. Coverage needed including holidays, weekends for staff out sick, on PTO, on leave, etc. Who are we? Horizon Services Inc is a non‑profit organization established in 1974 with the goal of reducing alcohol and other drug related problems of individuals, families, and communities. By practicing our values: Integrity, Compassion, Respect, and Professionalism, we provide mental health, detox, recovery and sobering programs to support women, men, youth and LGBTQ clients to live a responsible and constructive life. HSI is a learning community where our collective experiences enrich each other’s growth. We are proud to support Behavioral Health Services Department (BHSD) clients in their preferred languages, ensuring accessibility and inclusivity for all. How can you make a difference in people’s lives? The Health Technician I position is responsible for screening clients for potential medical and/or mental health problems meeting 5150 criteria, withdrawal severity, referring to definitive medical and/or mental health care when appropriate. Provide medical and/or mental health care within scope of practice. Monitor and document withdrawal symptoms and mental health symptoms. Primary Accountabilities & Responsibilities Service Delivery Perform health screening for all potential clients. Monitor vitals, medical triage, and assess clients’ needs for sobering. Maintain records of client’s medication in logbook and EHR system if applicable. Perform appropriate assessment which may include rapid risk intoxication assessment and vitals for every client entering the sobering center. Document observations every 30 minutes. Case notes every 6 hours (in EHR if applicable) which includes medications observation, case management, crisis interventions and discharge. Create a welcoming environment for participants. Perform conflict resolution and de‑escalation of hostile client. Respond to crises, emergencies and other client needs in an appropriate and timely manner. Provide transportation as necessary and when requested. Team Support Work collaboratively as part of the multi‑disciplinary team at the Recovery Station. Daily monitoring and maintenance of client files (EHR if applicable) for errors, corrections, and updates. Participate in daily shift change and report health‑related concerns and alerts. Collaborate with Lead Nurse Coordinator and/or LVN to reduce excessive Emergency Room visits for medication clearances. Support in keeping a clean and safe environment. Quality Assurance Support Daily monitoring and maintenance of client files (EHR if applicable) for errors, corrections, and updates. Ensure all completed assessments are placed in file and/or scanned and uploaded into the client chart daily. Ensure all medication clearances and Emergency Room discharge paperwork is placed in file and/or scanned and uploaded daily into the client chart. Document all medical concerns and observations in client file (EHR if applicable) and give verbal report to Detox staff upon transferring a client to Detox from Sovering if applicable. Nothing in this job description restricts management’s right to assign or re‑assign duties and responsibilities to this job. What will make you successful in this role? Client Focus – Gains insight into client needs, quickly establishes rapport and relationships using evidence‑based practices, provides compassionate and empathic client care to all program participants. Problem Solving – uses logic and methods to solve difficult problems with effective solutions. Looks beyond the obvious and doesn’t stop at the first answer. Being Resilient – Rebounds from setbacks faced in a high‑stress environment. Handles and manages crises effectively. Maintains stability when faced with conflict. Able to work with diverse populations, cultures and people with co‑occurring disorders and disabilities. Interpersonal Communication – delivers effective communication with a wide range of audiences. Addresses miscommunication quickly and appropriately. Conveys information clearly. Function/Technical Skills Strong computer skills, data input and monitoring. Demonstrated confidence working with HER systems if applicable (Welligent). Safeguard EHR privacy and confidentiality. Experience with working with SUD and/or MH clients in a residential setting. Demonstrated ability to remain emotionally stable when faced with hostility or aggression. Ability to time manage and prioritize. Able to deliver quality care to diverse populations, cultures and clients with co‑occurring disorders in a supportive manner. Qualifications Certified Emergency Medical Technician EMT with the State of California. Basic academic knowledge and understanding of Substance Use Disorders and Mental Health. CPR/First Aid certified. Must have a CA driver’s license and good driving record in good standing. Must be able to work weekends and have an active CA EMT certificate. Physical Requirements The physical demands described here are representative of those that must be met by an employee successfully performing the essential functions of this job (i.e., travel, driving, lifting, etc.). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note: Please use percent time spent in these requirements. Totals do not have to add to 100%. Standing and walking: 50% required. Talking and hearing: 75% required (via phone/in person). Close vision and sitting: 30% required. Lifting (more than 20 lbs): 10% required. Job-related behaviors Ability to maintain a positive attitude in a high‑stress environment. Courteous, friendly, while practicing professional boundaries. Demonstrate eagerness to make a difference (motivated). Ability to interface with staff members, clients, families, and other visitors and/or professionals. Ability to follow and provide written and verbal directions. Ability to recognize stress factors and ways to reduce them. Ability to control emotions during times of conflict and high stress. Ability to work in stressful situations where information is needed in a short period of time. Ability to function as a team member and cooperate with other staff and agencies. Ability to work with diverse populations, cultures and people with co‑occurring disorders, disabilities, and complex trauma. Ability to accurately document verbal and written information received. Ability to maintain a welcoming and positive attitude while working. Ability to be flexible to work with organizational and/or program changes. Ability to respond to crises promptly and effectively. Must be able to operate a computer keyboard and read computer displays. Must be able to walk and sit for periods of time. Must be able to physically assist others in their efforts to exit the building in case an emergency. Must be able to drive a 10‑passenger van. Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Compensation and Benefits We are proud to offer a comprehensive benefits package to all full‑time and part time employees over 20 hours per week. Generous contribution medical, dental, Life and LTD for the employee and 50% for any dependents, medical, and dental coverage. PTO and holiday pay. Retirement benefits after 6 months of service. Training and CEU opportunities. Shift differential for the overnight/graveyard shifts. Salary $27.00-$29.00 per hour based on experience and qualifications. Equal Opportunity Employer Horizon Services, Inc is an Equal Opportunity Employer. #J-18808-Ljbffr