Customer Service Representative (Remote)

Role Overview At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better. Could you be our next Customer Service Representative? American Income Life is looking for a Customer Service Representative to join the team! In this role, you will provide excellent customer service by explaining policy coverage and claim status and assisting with claim payments or other policy information to policyholders and/or interested third parties. This is a remote / work‑from‑home position. What You Will Do Heavy phone contact with policyholders, providers, and interested third parties. Process policyholder requests from correspondence, phone calls, and emails. Review and maintain new and revised procedures regarding policy information. Maintain department standards for the number of calls, average handle, and time management. Pay differential available for Bilingual employees (Eng/Span). What You Can Bring High school diploma or equivalent required; some college preferred. At least one year of office experience preferred. Telecommunications experience is a plus. A background in life and health insurance, as well as knowledge of insurance operations, is desired. Customer service background and strong phone skills. Excellent written and oral communication. Excellent organization skills. Must be able to maintain confidentiality. Excellent alpha and number recognition skills. Demonstrated mathematical abilities. Basic PC skills. Ability to handle high‑stress situations calmly and with tact and professionalism. Strong decision‑making skills with the ability to analyze situations and make logical conclusions. Must be able to type at least 30WPM. How American Income Life Will Support You Competitive compensation designed to reflect your expertise and contribution. Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. Robust life insurance benefits and retirement plans, including a pension plan. Paid holidays and time off to support a healthy work‑life balance. Parental leave to help our employees welcome their new additions. Subsidized all‑in‑one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. Company‑paid counseling for assistance with mental health, stress management, and work‑life balance. Continued education reimbursement eligibility and company‑paid FLMI and ICA courses to grow your career. Discounted Texas Rangers tickets for a proud visit to Globe Life Field. #J-18808-Ljbffr