Desktop Support Technician

We are seeking a skilled Deskside Support with 3–5 years of experience in IT infrastructure support. The role involves handling basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tools . You will act as the on‑site support partner, assisting internal teams, customers, and vendors in troubleshooting and resolving technical issues. This is a hands‑on role that requires both technical knowledge and the ability to communicate effectively with remote teams. Job Description Basic knowledge of network devices such as switches, routers, wireless access points (preferably CISCO, Riverbed) Basic knowledge/understanding of assigning switch ports to specific VLANs Patch phone ports to switch as needed Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration) Troubleshoot issues with fiber links between switches – able to visualize errors and communicate to remote technical teams Replace network switch chassis blades when required Good to have understanding of any Data Center Infrastructure Management Application Periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Knowledge of Control‑M, EMC Avamar, Data Domain Basic knowledge of monitoring tools such as Solarwinds, etc. Networking and operating system basics Assist network and data center admins (internal, customer and vendor) as required during the course of technical troubleshooting Basic knowledge of hardware such as servers, storage devices Knowledge to understand monitoring tool outcome Basic knowledge of ITSM tool preferably ServiceNow Basic knowledge of backup technologies preferably EMC Avamar Basic knowledge of operating systems – Windows 2003 servers Enterprise/Standard Edition, UNIX & Linux Basic knowledge of Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server Experience in SLA base environment Minimum 3-5 years of experience in the above mentioned areas #J-18808-Ljbffr