Director, Strategy & Program Management, Member Growth

Job Description

Job Description

Our mission: e liminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

This role sits at the intersection of strategy and execution — translating company priorities into structured, accountable programs that deliver breakthrough outcomes for members and the business. You'll partner across Product, Engineering, Data, Revenue, and Finance to diagnose what's working, challenge what isn't, and move decisively on opportunities that drive meaningful, measurable growth.

This role requires a rigorous, data-driven operator who thrives in ambiguity, excels at bringing clarity and accountability to complex cross-functional work, and combines analytical depth with stakeholder influence to deliver results on high-stakes programs. Your initial focus will be a portfolio of member growth initiatives — identifying the right bets, pressure-testing assumptions, and executing with precision to move the needle on engagement and business outcomes.

This role will report into Vice President, Member Experience for Product and Growth Marketing. Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.

What you will do:

• Leverage data-driven insights to diagnose underperforming growth levers, drive those initiatives with product, customer/member marketing and customer success teams, identify high-impact opportunities, and align cross-functional teams around the most critical priorities.
• Lead end-to-end program planning, execution, and delivery across product, marketing, engineering, and cross-functional teams — translating strategy into structured plans with clear milestones, owners, and outcomes.
• Define and rigorously track success metrics tied to member growth and program impact, using insights to continuously sharpen priorities and drive better outcomes.
• Translate complex program data into clear, executive-ready narratives — surfacing progress, risks, and tradeoffs to enable fast, high-confidence decision-making.
• Act as connective tissue across departments — aligning stakeholders, resolving dependencies, and mobilizing teams quickly on the highest-priority opportunities.
• Identify and integrate AI-leveraged workflows and scalable tools to increase program efficiency, reduce manual overhead, and accelerate speed-to-impact.
• Identify, pilot, and scale AI-leveraged workflows and automation tools across programs — reducing manual overhead, improving reporting fidelity, and accelerating speed-to-impact across the team.
• Foster a culture of continuous improvement through retrospectives, process iteration, and feedback loops that make every program more effective than the last.

What success looks like:

You don't just deliver programs on time — you drive outcomes that outperform original projections and redefine what growth looks like for the business. You've moved high-stakes initiatives from ambiguity to sustainable operations ahead of schedule, with clear data showing impact on member engagement and business results. Senior stakeholders rely on you as the source of clarity and accountability in the room — confident that risks are surfaced early, decisions are grounded in evidence, and execution follows through without friction. Continuous improvement practices you've introduced have materially raised the bar on how programs run, and your work is directly traceable to company growth goals.

What we expect from you:

• 10+ years of program management, product operations, or project management experience within a high-performing tech org, preferably embedded in product, engineering, or marketing.
• Critical Thinking and Analytical Rigor: Ability to deconstruct complex, ambiguous growth problems into actionable priorities and drive evidence-based decisions across competing stakeholders.
• AI Competency: Familiarity with AI and automation tools and a demonstrated ability to leverage them to increase your own output and unlock program efficiency at scale.
• Communication and Mobilizing Teams: Exceptional ability to create clarity, earn trust, and align diverse stakeholders — including at the executive level — to move fast on shared goals.
• Grit and Accountability: A track record of owning outcomes, not just outputs — maintaining focus and momentum even as priorities shift and blockers emerge.
• Organizational Rigor: Proven ability to manage a high volume of complex, interdependent work with tight timelines and a consistent bias toward on-time, high-quality delivery.

The target base salary range for this position is $180,00 - $227,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note : We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom , a weight management program—based in psychology, that's tailored to your unique needs and goals.
• Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub , which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons , which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

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Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.