Customer Experience Specialist

Join Our Team At NerdsToGo

NerdsToGo is a cool, fast-growing brand that provides computer solutions to residential consumers and small businesses. We service every type of technology from computers, phones, tablets and printers to networks, internet connections, security and much more! Our Nerds happily provide onsite service at the customer's location or customers can drop by our service center.

Job Summary

The Customer Specialist is often the first point of contact for customers and plays an important role in introducing customers to the NerdsToGo brand and the services we offer. The CS must ensure NerdsToGo customers are assisted in a prompt and friendly manner and that all their questions and concerns are addressed to their satisfaction. The CS will assist in daily operations within the NerdsToGo store, including customer satisfaction, basic bookkeeping, and service call management.

Responsibilities

• Provide exceptional customer service to every customer
• Answer inbound calls generated from our marketing and advertising activities
• Conduct outbound marketing, guerilla marketing, community outreach activities
• Assist with basic bookkeeping activities
• Schedule service calls using our field service management software

Qualifications

• People-oriented, with the mindset that the customer is always right
• Office management experience a plus
• Some experience in sales and marketing desired
• Assist manager with inventory activities

Benefits/Perks

• Great culture
• Access to fully branded Nerd Van
• Opportunity to be a part of a growing brand!

Compensation: $8.00 - $14.00 per hour

Now Hiring!

We're growing fast, so we're looking for skilled applicants to fill positions throughout the country. If computers, smartphones, and tablets "speak to" you, or if you're looking to expand your talents and start helping others with their IT problems, NerdsToGo may be the right fit for you.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.