Loan Servicing Associate

Superior National Bank

Hancock, MI

Job Description
Job Description
Department: Loan Operations
Reports To: Loan Servicing Coordinator
Supervises: None
Last Updated: 06.2026
Summary: Input and update loan data in the financial institution’s computer system, prepare and verify loan documents for accuracy, and perform other duties as assigned and/or necessary.
MAJOR DUTIES & RESPONSIBILITIES:
Perform all collateral maintenance on various loan types including Commercial, Consumer, and Real Estate Loans.
Upload Consumer Loans and Indirect Loans.
Provide superior customer service to all loan customers over the phone, email or occasionally in person.
Assist lenders and customers researching answers to questions on their loans.
Monitor insurance coverage on all loan collateral and monitor flood insurance coverage when needed.
Perform daily and monthly balancing of Loan GL accounts and various bills and payments.
Process, maintain files, and update computer information for new and paid loans including checking legal documents for proper vesting, legal descriptions, closing dates, and signatures.
Ensure all loan collateral is properly secured, including insurance, UCC filings, titles, and other required lien perfection items.
Understand and follow bank/department regulations, policies, and procedures, and participate in all compliance-related training
Perform other duties as assigned and/or necessary
EDUCATION & EXPERIENCE:
Bachelor’s or associate degree in business, finance, accounting or related field preferred, or an equivalent combination of education and experience
High school diploma or equivalent required
Previous experience in a bank and/or lending environment desired
Knowledge of Bank loan products desired
Strong customer service background
Strong verbal and written communication skills
Ability to work under general supervision, manage multiple priorities, and meet deadlines
Ability to retain large amounts of information
Ability to understand different loan types, loan structures and variable rates
Strong computer and technical skills
Strong attention to detail
Strong analytical, critical thinking, problem solving skills
Ability to understand and comply with bank policies and regulations, including RESPA and others

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Vacancy posted 4 days ago

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