Customer Care Specialist
Boyne Country Sports
Customer Care Specialist Full-time, year-round, entry-level, ONSITE position at Boyne Mountain Resort. The Customer Care Specialist responds to all product sales inquiries via Customer Care channels (phone, email, and chat). The Customer Care Specialist works under the supervision of the Ticket & Season Pass Revenue Manager and is responsible for logging conversation notes while assisting customers with a multitude of questions, troubleshooting ecommerce transactions with guests, and doing so in a prompt manner. Please note: This is not a remote role. This position must be performed onsite at Boyne Mountain Resort. As a Boyne Mountain team member, there are so many awesome perks for you to take advantage of, such as: ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, daycare, and so much more! To learn more about Boyne Mountain Resort, employment perks, and employee testimonials, click here - Boyne Mountain Employment! Responsibilities The Customer Care Specialist's typical job functions include: Respond to all customer inquiries via email and phone in a timely manner Monitor and report on users' reactions of product offerings, troubleshoot challenges Share suggestions with Ticket & Season Pass Revenue Manager and Digital Product Specialist professionally Tend to all voicemail messages and email inquiries from View email address on click.appcast.io Help customers identify login credentials and Boyne Rewards accounts Trains AI powered chatbot to respond accurately to online inquiries, and monitors chatbot dashboard offering live escalation (responses) as needed Qualifications This position might be for you if: You possess a High School diploma or equivalent; college experience desirable You have previous experience working in hospitality industry with strong communication skills You are friendly, personable, and empathetic You have knowledge about Boyne Mountain Resort and the resort offerings You are passionate about ski, snowboard, golf, and outdoor industry You have a positive attitude with willingness to learn new skills You have strong writing and grammar skills with a proven ability to curate professional responses You understand eCommerce strategy and tactics You are detail oriented, organized, and able to manage multiple conversations and deliverables You thrive in a fast-paced, ever changing, highly productive, and collaborative environment You are able to work flexible schedule, including weekends, with varying hours based on season Boyne Country Sports
$69k
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Boyne City, MImore than 2 months ago$23.47 - $38.62 per hour
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Boyne City, MI4 days ago $23.47 - $38.62 per hour
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Boyne City, MImore than 2 months ago- ...with telephones, radios, and computers Experience working in the customer service of hospitality industry Recommended Qualifications... .... Within the first 2 seasons, attains and maintains current Outdoor Emergency Care (OEC) certification #J-18808-Ljbffr Boyne ResortsWork at officeImmediate start
$18 per hour
Pool Cleaner The Pool Cleaner is responsible for maintaining several pools on the Boyne Mountain property. Hours are 3am -11am. As a Boyne Mountain team member, there are so many awesome perks for you to take advantage of, such as: ski passes, golf passes, waterpark...Hourly payPart timeImmediate startShift workWeekend workAfternoon shiftBoyne Resorts | Corporate
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Boyne City, MI1 day ago$14.73 per hour
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Boyne City, MI1 day ago- ...presidents of finance; from HR Business Partners to export specialists - create braggingly happy customers spanning national accounts, independent and chain... ...and in accordance with company policy. Weigh and carefully bag customer purchases. Understand use of check-...Part timeVisa sponsorshipWork visa
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- ...tasks in a fast-paced environment. The position emphasizes teamwork, trauma awareness, continuous quality improvement, and strong customer service within a resort setting. On-site coordination with patrol and other departments is essential. #J-18808-Ljbffr Boyne Resorts
$18 per hour
...Responsibilities: Use approved methods and materials in cleaning and caring for assigned facility. Operate and maintain equipment such... ...have team aptitude and approach. Taking care of our customers, while they take care of their business! About DM Burr:...Part timeImmediate startMonday to FridayAfternoon shiftThe DM Burr Group
Boyne Falls, MI1 day ago- ...Description JOB PURPOSE: This position contributes to Blarney Castle's success by ensuring total customer dedication in efficiently servicing our customers. Works as part of a team to achieve store objectives. Follows all safety and operating procedures and...
Barney Castle Oil
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$19.14 per hour
...as needed About You: We are looking for a self-motivated and customer service-oriented individual who enjoys working in a fast-paced environment... ...Time Off, 401(k) program with employer match, Child & Elder Care, Adoption Benefits, Paid Parental Leave, Fertility Benefits,...Hourly payFull timeShift workKeurig Dr Pepper Inc.
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Boyne Falls, MI2 days ago- Medical Courier We're looking for a reliable and professional Medical Courier to transport time-sensitive medical materials — including lab specimens, pharmaceuticals, medical equipment, and patient records — between healthcare facilities, labs, and clinics.
Blue Collar Staffing
Boyne Falls, MI1 day ago
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