General Manager

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit


The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

The always beautiful Radisson Hotel Seattle Airport is looking for their next dynamic leader to lead this incredible team.

The General Manager is responsible for the effective and efficient management of all aspects of the hotel, ensuring the highest standards of guest service, operational excellence, and financial performance. The General Manager will develop and direct business plan strategies to meet and exceed the expectations of owners, associates, and guests.

Who Are We Looking For?

Develops and implements business strategies for the hotel which are aligned with Choice Hotels and the hotel owner's overall mission, vision, values and strategies

• Monitors status regularly and adjusts strategies as appropriate
• Ensures alignment of the hotel's operations with owner and Choice Hotels objectives by serving as liaison for owner relations in conjunction with corporate
• Develops the annual budget and capital budget in conjunction with the Controller and Vice President of Owned and Managed Operations and assists in obtaining owner's approval
• Collaborates with other company businesses to leverage resources, purchases, revenues and training opportunities
• Strives to improve market penetration by adequately foreseeing the near future as well as long-term expectations on market development and maintain realistic yet ambitious targets

Achieves the hotel's profit, customer service and revenue goals by directing the operation of the hotel

• Maximizes revenue by developing and implementing a sales and marketing plan in conjunction with the Management Services Team
• Seeks opportunities to publicize the hotel through development and implementation of a public relations strategy and by building a network within the community
• Works with the Executive Committee to continually improve hotel operations by evaluating guest services provided responding to opportunities within the market
• Analyzes business results on a regular basis and takes actions to improve results as appropriate
• Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost effective basis
• Ensures that the hotel adheres to Choice Hotels standards of operations
• Represents the management company in owner relations and maintains good working-relations and dialog with the hotel owners
• Ensures the hotel adheres to all local, state and national employment, licensing, lodging, liquor, insurance, safety, contract and other laws and standards

Develops and implements strategies and practices which support employee engagement

• Develops and recruits the human resources necessary to achieve hotel and Management Services' goals
• Directs the development and implementation of strategies and practices which support employee engagement throughout the hotel
• Oversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work force
• Takes active role in recruitment and selection of qualified candidates
• Communicates performance expectations and provides employees with on-going feedback
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork


Starting Salary: $130,000 Annual

Requirements/Skills

• Minimum ten years senior hotel leadership experience required
• Minimum three - five year previous General Manager experience in a full service environment required
• Minimum two years upper upscale hotel experience required
• Bachelors degree preferred
• Proven leadership skills, results oriented
• Able to resolve conflicts guests, supervisor and employee
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork
• Able to create a diverse and supportive work environment
• Strong time management skills

Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.