Customer Service Specialist

Customer Service Specialist RelaDyne is the nation's leading automotive, industrial, and commercial lubricants provider and a trusted partner for reliability services. We're more than just a distributorwe're a team dedicated to innovation, service excellence, and growth. We are seeking a Customer Service Specialist to support service project execution, billing activities, and customer operations. This role partners closely with sales, field operations, finance, and customers to ensure projects are completed efficiently and invoices are processed accurately and timely. Why Join Us Competitive pay: $28-$33 per hour Full-time, onsite Monday-Friday schedule Medical, dental, and vision insurance Company-paid life and disability insurance 401(k) with company match Paid time off and company holidays Career growth opportunities within a growing national organization Collaborative and team-oriented culture What You'll Do Project & Operations Support Coordinate service schedules, work orders, and project timelines Track project progress and ensure timely completion of service activities Partner with field operations and service teams to support execution and customer satisfaction Maintain accurate information in company systems to support planning, reporting, and visibility Billing & Customer Support Support invoicing and billing processes to ensure accuracy and timeliness Review customer purchase orders and billing requirements Assist with invoice reconciliation and resolution of discrepancies Support order-to-cash processes from project completion through payment collection Process quotes, order entries, and service-related documentation. Coordinate equipment orders, rentals, and logistics as needed. Respond to customer and internal inquiries professionally and efficiently. What We're Looking For 2+ years of experience in billing, accounts receivable, project coordination, customer support, operations support, or a related field Experience with invoicing, collections, or order-to-cash processes preferred Strong attention to detail and ability to identify and resolve discrepancies Experience working with ERP, CRM, or business management systems (Sage experience preferred) Ability to manage multiple priorities in a fast-paced environment Strong organizational, communication, and problem-solving skills Proficiency in Microsoft Office, including Excel, Outlook, and Word Customer-focused mindset with the ability to collaborate across departments Preferred Qualifications Experience in industrial services, distribution, construction, manufacturing, or field service environments Familiarity with project-based billing and service operations Experience supporting billing audits, reconciliations, or revenue-related activities At RelaDyne, you'll find more than just a job-you'll discover a career with a company that values people, teamwork, and growth. Apply today and join the team driving the future of reliability. Equal Opportunity Employer/Disability/Veterans RelaDyne and its affiliates is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, sex, age, gender identity, sexual orientation or identity, genetic information, status as a protected veteran, status We are committed to accessibility. If you need assistance completing the application process or would like to request an alternative method of applying, please contact us. Keywords: Accounts receivable, AR, billing, invoicing, invoice processing, order-to-cash, O2C, revenue tracking, financial reconciliation, billing accuracy, PO validation, project coordination, service coordination, operations support, scheduling, work order management, customer operations, ERP systems, Sage, CRM systems, data entry, reporting, Microsoft Excel, cross-functional coordination, sales support, field operations support, process improvement, detail-oriented, fast-paced environment, administrative support, operations coordinator, billing coordinator, project scheduler