Operations Manager - HVAC

Operations ManagerAs the Operations Manager, you'll oversee our HVAC installation and service departments, managing day-to-day operations, inventory control and ordering, providing leadership to all crews, and ensuring each job is completed on time, within budget, and with top-tier craftsmanship. You'll work closely with our leadership team and clients to deliver exceptional service!Key ResponsibilitiesSchedule and manage installation jobs from start to finish in HouseCall Pro with at least a one week lead time.Monitor service calls through HouseCall ProLead and coach HVAC install technicians, apprentices, and service technicians. Complete annual review of technician performanceEnsure that employees have proper tools for the job and that they are properly maintained.Work with Lead Installers to help advise them on installation jobs & ensuring jobs are going according to plan and expectationsPerform job site walk-throughs and inspections to ensure quality and safetyEnsure fleet trucks are properly stocked at all times, all required materials for jobs are available in warehouse or has been ordered to start job, and job timelines and job details are reviewed with lead technician.Manage all callbacks with customers and office staff to ensure problem resolution is completed within 1-2 business days.Communicate clearly with customers, office staff, and suppliers.Complete daily meetings with crews to ensure job locations, expectations, and job tasksTroubleshoot installation issues and provide onsite support when neededAssist with hiring, training, and onboarding new install and service staffTrack job costs, material usage, and labor efficiencyDaily inspection of trucks to ensure proper organization of tools and materialsDaily walk-through of inventory and match against scheduled installation and service jobs to create orders twice a weekCreate and monitor Standard Operating Procedures for technicians to follow on all jobs including the use of HouseCall ProConduct monthly safety meetingsGenerate reports and measures of departmental operations as well as records on all inventory, tools and vehicles. Reviews reports with management.Monitors preventive maintenance of vehicles to ensure proper operationOversees facility and equipment maintenance, ensuring that assets are protected and controlledQualifications5-10+ years of hands-on HVAC install experiencePrevious leadership/supervisory experience in the tradesStrong knowledge of mechanical code, ductwork, and various system types (furnaces, A/C, boilers, mini splits, etc.)Excellent communication and time management skillsAbility to work with computer systems and HouseCall ProAbility to handle fast-paced schedules and prioritize field needsValid driver's license with a clean driving recordWillingness to be hands-on and jump in when neededHigh integrity, accountability, and attention to detail$75,000 - $85,000 a year