Vice President of Customer Success & Services
Confidential
Vice President of Customer Success & Services
About the Company
Global leader in live production technology delivering innovative solutions for broadcasters and media companies.
Industry
Information Technology and Services
Type
Privately Held
About the Role
The Company is seeking a VP of Customer Success and Services for the North American region. This executive leadership role is pivotal in leading and scaling the regional post-sales organization, with a focus on bringing together customer success, professional services, and customer support under a unified strategy. The successful candidate will be responsible for building and leading the North American customer success function, establishing and growing the professional services organization, and leading the regional customer support team to ensure exceptional customer outcomes and operational excellence. Key responsibilities also include developing scalable operating models, driving customer adoption, and fostering a collaborative, customer-focused culture. The ideal candidate for the VP of Customer Success and Services role at the company will have a strong background in customer-facing technology leadership, with a proven track record in building and scaling post-sales teams within a B2B technology environment. Extensive leadership experience across customer success, professional services, and/or customer support is essential, as is a strategic mindset and a hands-on approach to execution. The role requires outstanding communication, and stakeholder management skills, and a deep understanding of how post-sales excellence contributes to customer retention and business growth. Experience in the broadcast, media technology, streaming, or video delivery sectors is highly advantageous, along with familiarity with relevant platforms. The role offers a unique opportunity to influence the future of customer success and services in a fast-growing region and to make a significant impact within an innovative technology business.
Functions
- Account Management/Optimization
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$220k - $240k
...Over the last 20 years, Ares’ success has been driven by our people and our culture. Today... ...digital infrastructure that drives customer success and social benefit. Summary... ...for third-party operators and critical service providers. ~ Drive accountability against...Full timeTemporary workWork experience placementLocal areaFlexible hoursAres Management Corporation
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Seattle, WA11 hours ago $212.7k - $374.4k
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- DescriptionThe OpportunityThe Chief of Imaging Services is envisioned as the senior enterprise... ...while preserving necessary local customization+ Strengthen quality, safety, access, and... ...the wage range for this position. The successful candidate's placement on the wage range...Minimum wageContract workLocal areaShift work
$200k - $250k
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Bellevue, WA5 days ago
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