Shipping Specialist (B Shift)

Shipping Specialist (B Shift)

Ingram Content Group (ICG) is hiring a Shipping Specialist to contribute to our Lightning Source team in Jackson, TN.

Job Summary:

Provides assistance to the Shipping Lead and Supervisor in the daily operation of the Shipping Department. Tracks/closes priority orders and assists with the resolution of production problems to ensure the Shipping Department meets daily departmental goals for quality, sorting and manifesting. Oversees the effective cross-over between shifts, assisting with training, and along with the Shipping Lead and Supervisor, assists with staffing decisions based on headcount and workload.

Essential Duties:

• Acts as subject matter expert utilizing proficient skills in all Sortation/Packing/Shipping duties
• Works to meet daily departmental goals through interaction with Shipping associates, Shipping Lead and Supervisor
• Coordinates associates with the Shipping Lead and Supervisor to maximize Shipping Department productivity by shifting labor within the department according to workload.
• Trains associates are properly and ensures they are following operational procedures in the Shipping Department
• Ensures that Shipping associates are performing required quality checks on all books based on LSI's quality standards.
• Ensures all TAT orders ship on time
• Verifies count and accuracy of skids.
• Monitors the conveyor line for inbound totes and assigns batches to stations as needed.
• Actively tracks down and closes out TAT as well as priority orders
• Monitors Shipping area workload and provides direction to Associates on work flow and priorities
• Communicates with EDI, IT, CS and Transportation departments on resolving order issues
• Enters and follows up on Lightning Bugs to resolve order or file issues
• Basic knowledge and understanding of the workflow in the Production and Case Departments
• Assists on daily closing out of shipments
• Complete all orders waiting on damages and reworks.
• Monitors Batch summary report for orders in a Sorted or In Packing status.
• Monitors all sort stations for correct packing groups being sorted.
• Maintains Shipping area cleanliness and organization
• Coordinates with Supervisor and Shipping Lead regarding break/lunch schedules and workflow.
• Monitors associate performance and provides feedback to the associate, Shipping Lead and Supervisor

Other Duties

• Provides backup for trainer and lead.
• Other duties as assigned.

Knowledge, Skills and Abilities

• Knowledgeable with DMS, DMS Client, and PKMS systems
• Must possess a proficient understanding of LSI shipping processes.
• Must communicate clearly and effectively.
• Must demonstrate leadership skills.
• Prioritization skills
• Organizational skills
• Problem Solving skills
• Customer Service skills
• Reading comprehension skills up to high school level
• Writing skills up to high school level
• Math skills – basic arithmetic, addition, subtraction
• Attention to detail
• Ability to work safely and adhere to safety guidelines in a manufacturing environment
• Ability to perform repetitive manual tasks
• Ability to work independently or collaborate in a group environment
• Ability to be flexible/multi-task based on workflow demands
• Ability to meet and maintain production standards
• Ability to maintain reasonably reliable attendance
• Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and work

Essential Physical Demands

• Ability to walk and stand continuously during the assigned shift.
• Ability to lift/carry in full range of motion up to 50 lbs. during the assigned shift – 1-25 lbs continuously and 26 to 40 lbs frequently and 41-50 lbs occasionally.
• Ability to push/pull in a manufacturing environment up to 50 lbs to push during the assigned shift – up to 40 lbs frequently and up to 50 occasionally.
• Ability to grip/grasp continuously during the assigned shift.
• Ability to bend, kneel/squat, twist/turn, reach above shoulder, and type/keyboard frequently during the assigned shift.
• Ability to work designated 12 hour shift including overtime as required.
• Exposure to wide range of temperatures.

Qualifications

Education and Experience

• High school diploma or equivalent required.
• 1 year shipping experience

Additional Information

B Shift: Wednesday, Thursday, Friday, alternating Saturdays from 7am to 7pm

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 10 vacation days & 10 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
• Casual Dress Code