Guest Services Lead
Full-time
Hyatt Hotels
Description At Hyatt, we believe our guests choose Hyatt because of our caring and attentive colleagues who are dedicated to providing efficient service and meaningful experiences. As a Guest Service Lead, you play a key role in creating a welcoming and memorable experience for our guests from arrival to departure. This position supports the daily operations of the Guest Services team, provides guidance and assistance to colleagues, and helps ensure service standards are consistently met. The Guest Service Lead serves as a resource for team members, assists with guest inquiries and concerns, coordinates daily activities, and works closely with other hotel departments to deliver exceptional guest experiences. This role requires strong communication, leadership, problem-solving skills, and the ability to maintain a positive and professional environment while supporting operational excellence. Hyatt colleagues work in an environment that demands exceptional performance while offering rewarding career opportunities, professional growth, and a supportive workplace culture. If you are passionate about hospitality, leadership, and creating memorable guest experiences, we look forward to welcoming you to our team. View our Virtual Reality Experience to spend a 'day in the life' of a hospitality professional at a full-service hotel. We offer excellent benefits: • 12 free room nights after 90 days of service, Discounted and Friends & Family Room Rates upon hire • Medical, Prescription, Dental and Vision Insurance after 30 days of employment • 401K with company match • Paid Vacation, sick days, new child leave and personal day • Paid Family Bonding Time (8 weeks, primary caregiver; 2 weeks, supportive caregiver) and Adoption Assistance • Tuition Reimbursement •50% discount in Crossroads • 20% discount in gift shop (exception: jewelry, UNC items, alcohol)• Employee Stock Purchase Plan •Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more A ll qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Qualifications
• High school graduate or equivalent vocational training certificate. • Compute basic arithmetic. • Fluency in English both verbally and non-verbally. • Provide legible communication and directions • Valid NC Driver's License • Clean driving record, must have and maintain a clean record (no points on Driver's License) Ability to: • Instill a calm, organized approach when interacting in stressful situations • Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data • Foster and maintain strong, positive relationships with team members across department through communication • Perform job functions with attention to detail, speed and accuracy • Prioritize and organize • Follow directions thoroughly • Understand guest's service needs • Work cohesively with co-workers as part of a team • Can lift up to 40lbs. • Able to stand for a long period of time • Enthusiastically welcome our guests, anticipate their needs and respond, however busy and whatever time of day. • Escort arriving guests, provide basic hotel information and orientations to the guestrooms park and retrieve guest vehicles in an efficient and prompt matter • Must be willing to work flexible schedule, including weekends and holidays as needed. • Pay rate: $14.50/hour w/daily tips
• High school graduate or equivalent vocational training certificate. • Compute basic arithmetic. • Fluency in English both verbally and non-verbally. • Provide legible communication and directions • Valid NC Driver's License • Clean driving record, must have and maintain a clean record (no points on Driver's License) Ability to: • Instill a calm, organized approach when interacting in stressful situations • Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data • Foster and maintain strong, positive relationships with team members across department through communication • Perform job functions with attention to detail, speed and accuracy • Prioritize and organize • Follow directions thoroughly • Understand guest's service needs • Work cohesively with co-workers as part of a team • Can lift up to 40lbs. • Able to stand for a long period of time • Enthusiastically welcome our guests, anticipate their needs and respond, however busy and whatever time of day. • Escort arriving guests, provide basic hotel information and orientations to the guestrooms park and retrieve guest vehicles in an efficient and prompt matter • Must be willing to work flexible schedule, including weekends and holidays as needed. • Pay rate: $14.50/hour w/daily tips
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Guest Services Lead in Hill County, MT vacancy
- ...Description At Hyatt, we believe our guests choose Hyatt because of our caring and attentive colleagues who are dedicated to providing efficient service and meaningful experiences. As a Guest Service Lead, you play a key role in creating a welcoming and memorable experience...SuggestedFull timeLive inFlexible hoursNight shift
- ...-to-day operation of the Front Office by ensuring exceptional guest service, supporting colleagues, maintaining operational excellence, and... ...of hospitality. This position serves as a hands-on leader who leads by example, coaches team members, resolves guest concerns, and...SuggestedFull timeLive inFlexible hoursShift workNight shift
$71.27k - $126.18k
...00 - 126,179.84 Job Overview: The Director of Operations (DOO) leads the vision of Bullhook Community Health Center (BCHC) with oversight... ...CFO, the DOO explores and implements opportunities to expand services to reach a wider patient population. The DOO oversees the...SuggestedFull timeFlexible hoursAfternoon shift- ...Provide on-site and corridor-aligned facility operations support for USBP and AMO real property. The FOS helps the Government acquire services, track funding, coordinate maintenance and repair, and oversee day-to-day facility operations so buildings remain mission-ready....SuggestedContract workWork at office
$37k - $64k
...the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis... ...through sales force automation tools. \n \n Drive sales, increase service revenue and manage relationships for accounts in the 1–19...SuggestedFull timeTemporary workPart timeWork experience placementShift work- ...Best Casinos is seeking a proactive Casino Assistant Manager to join our team. The role focuses on delivering exceptional customer service, leadership for shift teams, and overseeing operational tasks including payroll, inventories, and scheduling. Responsibilities include...Shift work
- ...Job Summary We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role focuses on assisting customers with travel-related questions, coordinating details, and maintaining clear communication...Full timePart timeRemote workFlexible hours
$22 per hour
...execution, document results and take corrective action when needed Directs crewmembers during a shift Provides exemplary customer service Utilizes reward and recognition program for the crewmembers in the restaurant Authorizes employee functions requiring manager...Bi-weekly payWeekly payFull timeCasual workWork at officeFlexible hoursShift workAfternoon shift- .... We immediately create a comfortable, fun environment for our guests to enjoy. We take great pride in knowing every one of our guests... ...of all their needs without them even having to ask. We are service aficionados. As a Casino Manager, you will: be accountable...Work at officeImmediate start
$60k - $70k
...you to shape a brighter way Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive,...Daily paidContract workWork at officeRemote workMonday to FridayShift work$21 - $34 per hour
...Overview The main priority of Deli / Bakery associates is to prepare quality products for customers. They engage with customers at the service counter and move incoming merchandise out to the salesfloor. Cleaning and maintaining proper food safety standards are critical to...Hourly payMinimum wageFull timeTemporary workPart timeShift work$60k - $70k
...future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to... ...(JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services...Daily paidContract workWork at officeLocal areaRemote workMonday to FridayShift work- .... We immediately create a comfortable, fun environment for our guests to enjoy. We take great pride in knowing every one of our guests... ...of all their needs without them even having to ask. We are service aficionados.As a Casino Assistant Manager, you will:handle customer...Work at officeImmediate startShift workNight shiftWeekend work
- ...looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources-People-drive... ...assignments; manages team resources and related activities Leads team through change management / implementation Coaches,...Full timeShift work
$71.7k - $129.5k
...customer relationships and bringing T-Mobile's unmatched products and services to underserved markets. This is a true hunter role that... ...through prospecting, cold-calling, networking, and generating leads and referrals. You will analyze customer needs and utilize solution...Full timeTemporary workPart timeWork experience placementLocal areaFlexible hours$71.7k - $129.5k
...customer relationships and bringing T-Mobile's unmatched products and services to underserved markets. This is a true hunter role that... ...through prospecting, cold-calling, networking, and generating leads and referrals. You will analyze customer needs and utilize...Full timeTemporary workPart timeWork experience placementWork at officeLocal areaFlexible hours- ...Job Description Job Description Responsibilities: Evaluate, onboard, and build long-term partnerships with Delivery Service Partners (DSPs). Negotiate contracts and service pricing with DSPs to ensure cost-effective and high-quality delivery services. Provide...
- ...Description At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Assistant Event Services Manager will be responsible for managing banquet events...Full timeLive inRelocation packageFlexible hoursNight shift
$35 - $56 per hour
Job Overview We're looking for a highly organized, dependable, and proactive Executive Assistant / Operations Manager to support business leaders and help keep day-to-day operations running smoothly. This is a remote, non-technical position for someone who can manage ...Full timePart timeWork at officeRemote work- ...built on lasting customer relationships and continued high-quality service. We are proud to offer a full suite of life safety solutions... ...accurately recorded each business day. Promptly respond to all lead generation inquiries and participate in all meetings scheduled...Work at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Services Lead. Be the first to apply!





