Manager, Business Analyst

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Our Mission:

To help hard-working New Yorkers build better tomorrows

Our Vision:

Be New York's most loved financial institution by helping our members build their best financial futures

Overview: The Manager, Business Analyst leads the Business Analysis function within IT Operations and is responsible for guiding a team of analysts with a service focused mentality. This role ensures that business analysis practices across IT are consistent, strategic, value-driven, and aligned with MCU's IT governance, SDLC, PMO processes, and architectural standards.

The Manager provides leadership, mentorship, and performance oversight to Business Analysts, while also serving as a senior partner to business units, PMO, and technical teams. This role blends strong analytical expertise with people leadership, helping shape solution strategies, raising analysis maturity, and ensuring successful delivery of initiatives that enhance member experience, improve operational efficiency, and reduce risk.

Responsibilities :

Specific duties include, but are not limited to, the following:

• Lead, coach, mentor, and develop Business Analysts at all levels, providing ongoing feedback, training, and performance evaluations.
• Establish and maintain standards for requirements quality, documentation, analysis techniques, and delivery practices.
• Fosters strong relationships with lines of business to align organizational goals with technology solutions.
• Oversee team workload, prioritization, and capacity planning across multiple concurrent initiatives.
• Drive a culture of ownership, alignment, collaboration, and continuous improvement within the BA team.
• Recruit, onboard, and develop talent in partnership with HR.
• Partner with PMO, IT leadership, and business units to align analysis priorities with organizational strategy.

• Lead complex discovery efforts across multiple business units, identifying operational needs, regulatory considerations, workflow friction points, and improvement opportunities.

• Support project intake, scoping, estimation, and prioritization by evaluating business needs, complexity, and resource demands.
• Influence solution strategies by advising on business impacts, risks, dependencies, feasibility, and long-term considerations.
• Oversee delivery of high-quality business requirements, functional specifications, user stories, process models, and documentation for IT initiatives.
• Ensure BA deliverables support IT standards, SDLC methodology, PMO governance, and security/change-management requirements.
• Provide senior-level guidance for major discoveries, future-state design, business case development, and cross-functional analysis.
• Support and review UAT strategy, test preparation, and validation to ensure solution completeness and accuracy.
• Address delivery risks, ambiguity, scope challenges, and stakeholder misalignment early and effectively.
• Drive continuous improvement of BA frameworks, templates, playbooks, and tools.
• Promote consistency in analysis practices and documentation quality across all projects.
• Lead or support process-improvement initiatives across IT and business units.
• Engage cross-functional partners to enhance workflows, reduce bottlenecks, and measure operational outcomes.
• Build strong relationships across departments, technical teams, and vendors to strengthen collaboration and alignment.
• Serve as a senior advisor to business owners on requirements, risk, solution impacts, and readiness considerations.
• Communicate effectively with executive and non-technical audiences regarding scope, decisions, impacts, and recommendations.

Requirements :

• Bachelor's degree required.
• 5+ years of Business Analyst experience, with increasing scope and complexity.
• 2-3+ years of experience supervising or leading Business Analysts or similar technical/business roles.
• Strong understanding of IT operations, SDLC processes, PMO methodologies, and enterprise systems.
• Experience with enterprise-scale or multi-system technology initiatives.
• Proficiency with Office 365, SQL, Symitar, and the Jack Henry product suite preferred.
• Advanced skills in requirements elicitation, business process modeling, and solution analysis.
• Excellent analytical, problem-solving, and critical-thinking capabilities.
• Strong verbal and written communication with an ability to distill complex concepts.
• Demonstrated ability to manage multiple priorities in a high-volume environment.
• Ability to influence across departments and collaborate with senior leadership.
• Leads with integrity, accountability, and clarity.
• Effective in coaching, developing, and empowering others.

• Skilled at managing change and driving continuous improvement.
• Strategic thinker with the ability to set vision and direction for the BA function.
• Builds high-trust relationships and fosters teamwork and inclusion.
• Takes calculated risks, encourages innovation, and promotes action-oriented decision-making.

Why you'll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you'll bring the following

Results - We are passionate about winning.

Agility - We proactively anticipate, respond and pivot to ensure MCU wins.

Integrity - We operate with the highest ethical standards and highest degree of honesty.

Belonging - We cultivate a culture of inclusion and teamwork.

Ownership - We take personal responsibility and hold ourselves accountable for the results.

Why You'll Love Working Here:

The pay range for this position is between $106,300-180,090 annually. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually.

Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws.

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.