Lead Server, Food & Beverage

Lead Server

New from Shea Homes, Lyric is an eclectic community surrounded by nature a wonderful creative contributor to the multi-faceted energy and excitement of RidgeGate. At the core of the community, residents can anticipate a fitness center, coffee house, and signature restaurant, as well as facilities for swimming, lounging, and socializing.

Where: Located in South Metro Denver, Colorado

Pay: $13.14 per hour + gratuities

Benefits:

New hourly full-time team members working 30 hours or more per week, will be eligible for the Company medical, dental and life insurance plans the first of the month following 60 days of full-time employment.

Full-Time team members are eligible to accrue Paid Time Off ("PTO") in accordance with the Company policy at a rate of 120 hours per year.

Full-Time team members are eligible for 7 paid holidays annually.

Part-Time team members are eligible to accrue Paid Sick Leave in accordance with state guidelines.

All team members 21 years and older are eligible to participate in the J.F. Shea Co., Inc. 401(k) plan after completion of 30 days of service.

Position Overview

The Lead Server serves food and beverages, providing prompt and courteous service to guests in the restaurant, bar, and patio. Lead Servers are responsible for leadership roles, as requested by the Food & Beverage Manager and/or Assistant Food & Beverage Manager. This position reports to the Food & Beverage Manager.

Key Responsibilities

• Greet and serve guests in an energetic and friendly fashion.
• Create a welcoming atmosphere and provide excellent hospitality by having a working knowledge of the resort facility and dining area, and be able to respond to guest questions about the menu and speak with enthusiasm about other resort services.
• Write orders; relay food orders to the kitchen and beverage orders to the bartender.
• Serve food and beverages and clear tables following service etiquette and facility procedures.
• Connect with guests at assigned tables throughout the dining experience to assure all guest needs are met and excellent service is provided.
• Work as team, provide direction to other servers when directed by the Food & Beverage Manager.
• Check identification to assure customers are the legal age to purchase alcohol.
• Handle cash and card transactions, ensure charges are accurate and return correct change to guests.
• Notice and report potential safety issues or customer concerns to a supervisor.
• Provide training in serving and clearing etiquette and facility procedures, safely carrying trays, and procedures for working with kitchen and bartending staff.
• Oversee the timing for the end of employee shifts and sign out employees.
• Other duties and responsibilities may be assigned.

Personal Attributes

• Must be highly customer oriented and responsive with high need for closure.
• Able to work under pressure and balance multiple priorities and assignments.
• Strong team-building skills including the ability to lead, cooperate, and motivate.
• Must be role model and able to live our BlueStar core values:
• Honesty and Integrity
• Respect for the Individual
• Teamwork
• Competitive Spirit

Minimum Requirements / Qualifications / Skills

• High School diploma preferred.
• One year related server experience preferred.
• Must meet the state and federal minimum age requirement for serving alcohol.
• Current Food Handlers Card and TIPS Certification (Training for Intervention Procedures).
• Ability to understand and implement BSRG dining standards.
• Ability to add, subtract, multiply and divide; must be able to calculate discounts, and percentages
• Ability to contribute to a productive and friendly work environment by maintaining a positive attitude.
• Ability to provide direction to coworkers in a professional and friendly manner.
• Ability to read and comprehend simple instructions, short correspondence and memorandums.
• Ability to speak effectively and present information to another person and in small group situations with guests and team members.
• Must be able to pay attention to details and be comfortable working in a fast-paced environment where continuous improvement is expected.
• This position requires a flexible schedule to include evenings and weekends.

Work Environment

This position typically operates in an indoor restaurant setting, but an employee may also be required to work on a patio or for an outdoor event, with exposure to outdoor weather conditions and occasionally native wildlife. The noise level in the work environment can be loud. Outdoor environments may require walking on variable terrain while carrying items and navigating typical event obstacles, including, but not limited to, groups of people, table set ups and decorations, plants and the natural landscape.

Physical Demands

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is regularly required to see, speak, and hear. This position is very active and requires standing and walking for most of a work shift. The position requires the ability to lift, balance and carry, bend, reach, and serve from trays weighing up to 20 pounds. Frequent hand washing is required. The employee must be able to see restaurant menus, take customer orders, review customer bills, and navigate busy work areas. The employee must also speak clearly and understand the speech of another person, sometimes in a noisy atmosphere.

BlueStar Resort & Golf is an equal opportunity employer.

J.F. Shea Family of Companies