Front Office Supervisor

Located within walking distance of Nationwide Arena and the trendy Arena District, Hyatt Regency Columbus redefines the modern hotel experience. We offer 633 renovated guest rooms and spacious suites and 70,000 square feet of flexible meeting space. We are connected to the Greater Columbus Convention Center and steps to the Short North Arts District, ours is the hotel in which to meet and play in downtown Columbus.

Are you ready?

Because we are looking for a Front Desk Supervisor!

What does the ROLE entail?

* Responsible for the daily oversight of the Front Desk, Bell, and Front Drive experience while ensuring seamless coordination between Front Office and Valet operations

* This role is focused on the Bellstand and guest service side of the front desk experience

* Serves as a liaison between Front Office, Valet, and Guest Services teams to create a cohesive and elevated arrival and departure experience

* Supervises Guest Services colleagues including Bell Attendants, Desk Agents, and other front-of-house support roles

* Responsible for scheduling, payroll, attendance tracking, coaching conversations, performance documentation, and corrective action within the Guest Services operation

* Works closely with Guest Services Leads to ensure operational success, colleague support, and shift execution

* Provides hands-on leadership within the lobby and front drive while maintaining strong guest engagement throughout the shift

* Assists guests with hotel information, local recommendations, transportation coordination, luggage assistance, and personalized service requests in a concierge-style capacity

* Supports Front Office operations and is trained to assist with Front Desk coverage, guest recovery, and operational support during high-volume periods or staffing shortages

* Ensures strong communication and operational alignment across all front-of-house departments

* Maintains high visibility in the lobby to proactively engage guests and create memorable experiences

* Demonstrates strong guest service recovery skills and resolves guest concerns with professionalism and urgency

* Assists in coordinating We Care service recovery efforts with other departments, ensuring quick follow up and in-stay engagement is high to resolve guest concerns with urgency and appropriate escalation, assisting in this process for delighters, amenities, vouchers as necessary

* Fast-paced environment requiring continuous movement, standing, moderate lifting, and frequent guest interaction

* Strong guest service orientation in order to ensure high guest expectations

* This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience

* Other duties may include processing forms of payment, responding to guest inquiries, and upselling hotel rooms.

* Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Your EXPERIENCE:

* Previous hotel supervisory experience preferred, ideally within Front Office, Guest Services, Bell, Valet, or Rooms Operations

* Strong passion for hospitality and creating elevated guest experiences

* Desire to grow into future hotel leadership opportunities

* Previous experience leading teams, coaching colleagues, and driving accountability

* Strong organizational and administrative skills including scheduling and payroll management

* Ability to communicate effectively across multiple departments and operational levels

* Refined verbal and written communication skills

* Strong customer service orientation and guest recovery capabilities

* Capable of standing for long periods of time and performing moderate physical activity

* Ability to lift, push, or pull up to 30lbs

* Comfortable working in a highly visible, fast-paced environment

* Must be able to work a flexible schedule including evenings, weekends, and holidays

* A fun, energized, and hands-on leader

* Committed to delivering a high level of customer service and colleague support

What's in it for YOU?

General Perks:

* An entry to the Hyatt Family, a place where we care for people so they can be their best

* 12 free nights at Hyatt hotels globally every year after 90 days of service and 50% Discounts at our F&B outlets

* Affordable Medical, Dental and Vision Coverage after 30 days of employment

* Vacation + PTO days

* Discounted flight program

* Uniform provided and laundry is taken care of in house

* Free COTA Bus Pass

* Free meals, Family Events, and Recognition Celebrations

* Discounted monthly parking passes for Downtown parking

* Take pride in working for a company that is in the "100 Best Companies to Work For" by FORTUNE

Wellbeing

"Our purpose is to care for people so they can be their best - and we believe wellbeing is the ultimate realization of our purpose"

* To support our colleagues mental wellbeing we provide access to "Headspace App" for all employees, free of charge, as well as hotel gym access

* Social & Community Activities; Team building outings, Sports/wellbeing activities

* Health, Dental, Vision Insurance eligibility after 30 days of employment

Development:

"Careers at Hyatt don't have to follow a traditional career ladder or path with one pace and following only one direction.

* With over 700 Hyatt Hotels and Resorts in the United States, opportunities for internal promotions are abundant

* Regular Check-In Conversations with Managers to discuss personal career goals

* A wide range of on-property and online training opportunities though-out the year.

* Education assistance of up to $1,000 per year toward personal growth and development