Order Entry Specialist

Ruskin, an Air Distribution Technologies, Inc. company, is seeking an Order Entry Specialist. The Order Entry Specialist will serve as the data entry component of our order management process, working collaboratively with Account Managers and other disciplines to ensure order accuracy and post-sale functions, such as returned goods and credit requests are managed to the customer's expectations.

What You'll Do:

• Accuracy by working collaboratively with account managers and other disciplines to ensure the order review process is followed, facilitating accurate collection of order details, including part numbers, quantities, pricing, drawing numbers, ETO numbers, and schedule dates meeting customer expectations.
• Speed by processing standard EDI batch orders at established intervals and performing triage to separate orders requiring manual intervention, working with Account Managers to facilitate necessary engagement with other disciplines to quickly resolve order hangups.
• Service by managing the change order process, in collaboration with Account Manager, to ensure change requests are accurately documented and processed in alignment with internal processes.
• Results through utilizing ERP systems and related applications to facilitate distribution of customer-facing documents such as order acknowledgments, credit memos, and invoices.
• Satisfaction by working with Account Managers to assist in quickly and accurately processing custom orders, express requests, product returns, and warranty replacements.
• Growth through working with Sales and Account Managers in supporting actions required to set up new accounts following company procedures.
• Problem solve by working with IT and other disciplines to reconcile discrepancies between the ERP systems (AS400 and MacPac), to ensure invoicing accuracy among other critical system functions.

What You'll Bring:

• 2+ years of experience in order entry or administrative role in a manufacturing or distribution environment.
• Exceptional attention to detail and accuracy while managing high-volume data entry.
• Excellent verbal and written communication skills for clear interaction with internal teams.
• Collaborative team player comfortable working across departments and adapting to changing priorities.
• Experience with MS Office products, including Power Bi and ERP software, such as AS400, MacPac, SAP, or similar.

Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee is frequently required to climb or balance. The employee must regularly lift and /or move up to 10 pounds, occasionally lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds.

Equal Opportunity Employer
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