Project Manager (VA ESOM)

Overview

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring for a VACO Project Manager to support the VA ESOM contract . The Project Manager must have experience managing Information Technology-related services and personnel and supporting high-touch, customer-facing IT operations. The Project Manager must be well versed in IT service management and customer relationship management, with demonstrated experience supporting Senior Executive Service (SES), C-suite, and other executive/VIP-level customers. This role requires exceptional customer service, professionalism, discretion, and the ability to build and maintain strong relationships with senior-level clients. Must have experience managing personnel and tracking incidents, service requests, end user operations, and performance. Must be able to identify and mitigate risks.

Location: Hybrid - VACO (Washington, DC). Candidate must be available to work onsite at VACO in Washington, DC, a minimum of three (3) days per week, with additional onsite presence as mission or customer needs require. Telework may be approved for remaining days based on operational requirements. Able to travel as needed.

Compensation Range: The pay range for this position is $150-$160K annually. Kentro determines compensation by evaluating current government contracting and commercial market conditions, as well as the role’s specific requirements. Final salary placement within this range will be based on the candidate’s relevant skills, experience, education, certifications, location, and security clearance level, where applicable.

This Job Description reflects the primary duties of the role; however, it is not intended to be all‑inclusive. Team members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro’s culture of collaboration and adaptability.

Responsibilities

• Oversee all assigned project contractor personnel and tasks through to completion and adhere to project scopes and deliverables.
• Facilitate status meetings with stakeholders and maintain clear communication about project expectations and roles.
• Serve as a key point of contact for VACO stakeholders and build strong, trusted relationships with SES, C-suite, and other executive/VIP-level customers.
• Ensure White Glove support is delivered with a high degree of professionalism, responsiveness, discretion, and customer service.
• Facilitate the onboarding and offboarding of personnel.
• Conduct regular and formal reviews with assigned personnel, VA Area Managers, and VA IT Supervisors.
• Develop and maintain staffing rosters, performance history, and improvement plans.
• Notify ITC and VA management of any critical issues and develop remediation and improvement plans.
• Participate in the development of project standards and procedures.
• Track service metrics and take corrective actions as needed.
• Proactively identify and elevate customer service concerns, risks, or issues that could impact the executive/VIP customer experience.

Qualifications

• Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline.
• 10+ years of relevant experience.
• 8 years of additional relevant experience may be substituted for education.
• Experience managing Information Technology-related services and personnel.
• Experience with personnel career development, performance reviews, remediation, and recognition.
• Well versed in IT service management and customer relationship management.
• Demonstrated experience supporting and managing relationships with SES, C-suite, senior executives, or other VIP-level customers.
• Exceptional customer service and client relationship management skills, with the ability to establish credibility and trusted relationships with senior-level stakeholders.
• Demonstrated ability to operate professionally and effectively in a high-touch, executive-facing support environment.
• Experience with IT incident and service request ticketing systems.
• Strong analytical, problem-solving, and communication skills with sharp attention to detail.
• Must communicate clearly with team members and customers and be comfortable with coordination and collaboration across technical and executive stakeholder groups.
• Must possess superior oral and written communication skills to convey issues, reports, and other deliverables clearly and effectively.
• Must be able to work onsite at VACO in Washington, DC a minimum of three (3) days per week.

Preferred Qualifications:

• PMP certified – preferred, or relevant project management experience.
• ITIL Foundation certified or equivalent IT service management certification – preferred, or relevant experience.
• Prior experience leading or managing White Glove, VIP, executive, or high-touch IT support services.
• Experience supporting IT operations within a federal government or similarly complex enterprise environment.

Clearance Requirement:

• US Citizen or Lawful Permanent Resident (Green Card)
• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements:
  • If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Benefits

The Company

We believe in generating success collaboratively, enabling long‑term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer. All qualified applicants will

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