Controls Room Experience Product Director

Job Description

Join a team shaping how Control Managers deliver consistent, high-quality outcomes through modern data, design, and intelligent tooling. This role connects product strategy with execution to simplify daily work, improve insight, and accelerate decision-making. You will partner across technology, business Control Management product teams, and the Control Management Community to deliver a cohesive experience and measurable results. Your work will raise product standards, strengthen adoption, and build durable capabilities that scale.

As an Experience Product Director in Operational Risk and Controls, Controls Room, you will lead the product vision and roadmap for the Control Manager experience product, analytics, and automation team. You will unify data, experience, and agent-based platforms into a single user-experience-based solution that improves day-to-day productivity and decision quality. You will advance analytics from reactive reporting to predictive insight through generative artificial intelligence and modern analytical practices. You will own product performance, manage delivery risk, and ensure outcomes align to cost, feature quality, reusability, reliability, and adoption metrics.

Job Responsibilities

• Define the product vision and roadmap for the Control Manager experience product, analytics, and automation capabilities.
• Align stakeholders on outcomes, scope, sequencing, and measurable success criteria across the product portfolio.
• Integrate data, experience, and agent-based platforms into one cohesive user experience that reduces friction and improves productivity.
• Deliver predictive insights by implementing generative artificial intelligence solutions and strengthening analytical patterns, data quality, and governance.
• Modernize automation and reporting by identifying emerging technologies and translating them into practical delivery plans.
• Lead end-to-end product life cycle execution from discovery through delivery, adoption, and iterative enhancement.
• Manage product risks by anticipating operational, technology, model, and delivery issues and driving mitigations through governance.
• Measure and report product performance using outcome-based metrics, adoption indicators, and reliability measures to guide prioritization.
• Invest in enhancements that improve customer experience, reduce cost to serve, and increase reuse and scalability across business controls groups and all internal lines of defense.

Required qualifications, capabilities and skills

• 8+ years of experience leading product strategy and delivery for enterprise platforms that serve risk, controls, operations, or governance users.
• Proven ability to build and execute multi-year roadmaps while balancing cost, features, reusability, reliability, and business outcomes.
• Strong product leadership across the full life cycle, including discovery, prioritization, delivery, adoption, and continuous improvement.
• Working knowledge of generative artificial intelligence product patterns, including responsible use, quality controls, and performance measurement.
• Demonstrated ability to translate complex stakeholder needs into clear product requirements, user journeys, and delivery plans.
• Effective people leadership with a track record of coaching and developing teams and technical partners.
• Strong partnership and influence skills across technology, design, business, and corporate stakeholders.
• Excellent written and verbal communication skills tailored to senior leadership audiences.
• Systems-thinking and organizational structure mindset: able to map and optimize across people, process, data, and technology.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.