Front Desk Ambassador - Part-time

Front Desk Agent

The Front Desk Agent at Catbird is the face of arrival, welcoming guests with genuine warmth and efficient service, answering questions about the neighborhood, and setting the tone for a stay that feels like RiNo at its best. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.

They are an ambassador of happiness and hospitality within our hotel and with every guest interaction.

Responsibilities include:

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Other responsibilities include all duties as assigned, requested or deemed necessary by management.

Supervisory duties include none.

Qualifications include:

Education/Formal Training:

High School diploma or equivalent

ABT (Alcohol Beverage Training) Certification

Experience:

None required

Knowledge/Skills:

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

At Catbird, we embrace:

• Stay awhile - stir things up - Is it a hotel? Is it an apartment? Catbird lives somewhere in the sweet spot between the two. Full kitchens, roomy layouts, and spaces designed for real living with the perks of hotel life when you want them. Stay a night, a month, or long enough that your coffee mug earns a favorite spot.
• Where Art, Heart, & Mischief Meet - Catbird was born in RiNo where murals climb buildings, ideas spill out of studios, and creativity refuses to behave. This is a home base for artists, explorers, and anyone who prefers a little personality with their place to stay.
• Work when you must. Play when you can - Some mornings are for emails. Some afternoons are for rooftop cocktails. Catbird was built for the modern rhythm with places to focus, spaces to gather, and just enough freedom to blur the line between productivity and pleasure.
• RiNo's Living Room - At the center of it all is Catbird Kitchen, caf and neighborhood marketplace where locals and travelers cross paths. Coffee in the morning, conversations all day, and a steady hum of RiNo energy from open to close.
• Rook - Come for the views and vibes. Stay for the chaos and cocktails - Up top, things get a little mischievous. Rook, Catbird's rooftop bar, mixes clever cocktails with classic gameplay. It's not just the home of Halfie-Hour and Beat the Bartender. You can also find pool tables, board-game rivalries, and skyline views that make you forget tomorrow's alarm.
• Old Bones. New Stories - Just steps away sits Klee House, a small but meaningful piece of RiNo's past woven into Catbird's present. Because great neighborhoods keep their history close and their stories even closer.

All associates play an essential role in creating welcoming, inclusive environments where kindness, hospitality, and excellence are felt by guests and teams alike. These brandings reflect the unique spirit of Catbird and align with Sage Hospitality's commitment to genuine, meaningful connection.

Physical demands include:

• Must be able to read written communiques and monochrome computer screen.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment includes:

• Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits include:

• Supplemental Pay: Tips
• Paid sick time
• Eligible to participate in the Company's 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period
• Calm Health Application Subscription
• Employee assistance program
• Eligible to purchase Pet Insurance
• Great discounts on Hotels, Restaurants, and much, more

Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral

Salary: USD $20.00 - USD $21.00 /Hr.

ID: 2026-32703

Position Type: Regular Part-Time

Property: Catbird Hotel

Outlet: Hotel

Category: Front Desk & Guest Services

Min: USD $20.00/Hr.

Max: USD $21.00/Hr.

Address: 3770 Walnut Street

City: Denver

State: Colorado

EOE Protected Veterans/Disability

Sage Hospitality