Level II Technician

Summary The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Benefits: 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Vision insurance Summary The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily. IT Technician II Responsibilities: Provide technical support via phone, web portal, and email to ensure timely and effective resolution of end-user issues. Set up and provision systems for new hires, including hardware and software installation. Prioritize and manage service requests and incidents according to defined SLAs. Utilize remote tools and diagnostics to troubleshoot and resolve support requests efficiently. Perform hands-on technical support for hardware repairs, peripheral installations, and other on-site fixes as needed. Install and configure hardware and software across network infrastructure devices, including antivirus updates and security compliance. Administer servers and IT systems using Active Directory, File & Print services, DNS, and DHCP. Conduct preventative maintenance on workstations, printers, and peripherals while ensuring company safety and security standards are met. IT Technician II Qualifications: College diploma or university degree in the field of Computer Science and/or 3 years equivalent work experience. Experience with Office 365 administration, Windows 7, Server and Mac OS Active Directory knowledge, Kaseya RMM and Autotask PSA experience is a plus CompTIA A+ and/or CompTIA Network+ preferred Some knowledge and understating of networking devices and appliances. Valid Driver License and ability to drive to customer locations when required. Benefits/Perks Flexible Scheduling Career Advancement OpportunitiesCompetitive Compensation People First Culture Company Overview If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seeded need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. Full Background Check and References Required This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate. #J-18808-Ljbffr TeamLogic IT