Order Management Analyst (cur_1_131683@curatelyai.net)

Job Description

Job Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Order Management Analyst

Location: Plano, TX, 75023

Duration: 12 months Contract

Pay Scale: $32-40/hr 

"The compensation offered will be determined based on the candidate’s qualifications, relevant experience, geographic location, and other applicable factors, and will fall within the posted pay range"

Job Description:

Top skills:

• SAP
• Demand Planning
• Root Cause Analysis

Schedule: Fully onsite

Key Responsibilities/Requirements:

Order Lifecycle Management

• Oversee the entire order lifecycle, ensuring seamless order processing, tracking, and reconciliation from initiation to fulfillment.
• Implement and optimize processes to enhance efficiency, accuracy, and timeliness in order management.
• Monitor and analyze order data to identify trends, bottlenecks, and areas for improvement.
• Reporting and Analytics
• Generate and distribute comprehensive daily reports for designated key accounts, ensuring data accuracy and relevance.
• Provide actionable insights and recommendations based on report findings to support strategic decision-making.
• Collaborate with stakeholders to refine reporting requirements and enhance report usability.
• Customer Service Liaison
• Serve as the primary point of contact for customer service teams, addressing inquiries related to order status, product availability, and delivery timelines.
• Proactively communicate updates and resolutions ensuring transparency and maintaining high levels of satisfaction.
• Escalate critical issues to appropriate teams for timely resolution.
• Cross-Functional Collaboration
• Partner with Procurement, Supply Chain Management (PSI/SCM), and Sales teams to ensure product availability and resolve escalations effectively.
• Facilitate collaboration between departments to address order discrepancies, errors, and other challenges.
• Act as a bridge between internal teams and external stakeholders to align on priorities and objectives.
• Data Management and System Optimization
• Collect, document, and maintain detailed information logs for Home Appliance accounts, ensuring data integrity and accessibility.
• Work alongside IT and support teams to manage and maintain accurate system data mapping, enhancing operational efficiency.
• Identify opportunities for system improvements and contribute to the implementation of new tools or processes.
• Invoice Processing and Compliance
• Prepare and process Commercial Invoices accurately and in compliance with company policies and regulatory requirements.
• Consumer Communication Coordination
• Coordinate with the Call Center to ensure consumers are contacted within established Service Level Agreement (SLA) windows for order rescheduling or updates.
• Develop and implement strategies to improve consumer communication processes, enhancing customer experience.
• Product Upgrade Management
• Process product upgrades for end-of-life models, ensuring smooth transitions for customers and minimal disruption to operations.
• Collaborate with Product Management to stay informed about upcoming product changes and communicate them effectively to relevant teams.
• Hub Schedule Management
• Manage and update Hub schedule changes and relocations within internal systems, ensuring alignment with operational needs.
• Monitor Hub performance metrics and provide recommendations for optimization.
• Flexibility and Availability
• Demonstrate flexibility by being available to work select holidays and/or overtime as business needs require.
• Adapt to changing priorities and demands in a dynamic business environment.

Required Skills and Qualifications:

• Bachelor's degree required
• 2-4 years of experience in order management, supply chain, or a similar role.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Proficiency in SAP and Microsoft Office. Advanced Excel skills, including data analysis and reporting.
• Ability to thrive in a fast-paced, deadline-driven environment
• Strong team collaboration skills with the ability to manage competing priorities

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.