Front of House Manager

About the Role Are you a hospitality‑driven leader who thrives in a live‑event environment? We're seeking an experienced Front of House Manager to serve as the face of our performing arts center and ensure every patron, regardless of background or ability, feels genuinely welcomed. This is a high‑visibility leadership role at the intersection of guest experience, community engagement, and arts administration. What You'll Do Guest Experience & Event Operations Lead all front‑of‑house operations for performances, special events, and venue rentals Oversee audience flow, seating assignments, lobby management, and ADA/accessibility accommodations Serve as the approachable, highly visible face of the Center in lobby and public spaces Manage patron concerns with professionalism, empathy, and sound judgment Coordinate seamlessly with box office, concessions, production, and security teams Ensure all patron areas are safe, clean, welcoming, and operationally ready before each event Remain on‑site through the conclusion of events and full patron egress Serve as the designated on‑site emergency and incident point of contact Volunteer Program Leadership Recruit, interview, onboard, and train volunteers who reflect the Center's values of diversity, equity, and inclusion Develop and manage volunteer schedules ensuring adequate coverage for all events and special projects Serve as the primary volunteer liaison, building lasting community relationships Track volunteer hours, maintain accurate records, and generate engagement/retention reports Lead volunteer training sessions and design recognition initiatives that celebrate contributions Collaborate across departments to identify and fulfill volunteer needs Administration & Resident Company Liaison Prepare post‑event reports documenting attendance, incidents, and patron feedback Log staff payroll hours and volunteer points accurately before the end of each shift Complete the Weekly Office Hours Checklist consistently Serve as the lead FOH contact for assigned resident companies—attend pre‑show meetings, manage program distribution, and maintain up‑to‑date briefing sheets throughout each production run Maintain FOH supplies, signage, and accessibility resources Keep senior leadership promptly informed of any situation requiring immediate attention Requirements The ideal candidate brings a warm, professional presence and a genuine passion for the performing arts and community service. You are calm under pressure, skilled at de‑escalation, and deeply committed to inclusive guest experiences. Bilingual is a plus. Key Competencies & Keywords Front of house management | Theater operations | Performing arts venue experience Guest services leadership | Patron experience | Hospitality management Volunteer program management | Volunteer coordination | Community engagement ADA compliance | Accessibility accommodations | Inclusive event management Event operations | Live event management | Arts administration De‑escalation | Conflict resolution | Incident response Cross‑functional collaboration | Team leadership | Staff coordination Data entry | Record‑keeping | Post‑event reporting | Payroll tracking Diversity, equity, and inclusion (DEI) | Community‑centered service Why Join Our Team You'll be part of a mission‑driven organization that believes in the transformative power of the arts. Every event is an opportunity to connect patrons with world‑class performances in an environment that prioritizes equity, belonging, and excellence. Our front‑of‑house team is the heartbeat of that experience, and as its manager, you'll shape it every single night. This role regularly requires evening, weekend, and holiday availability. The position description is not exhaustive; additional duties may be assigned as organizational needs evolve. #J-18808-Ljbffr