Sr. Field Engineer

Job Description

Job Description

For over 35 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide – more than any other video communications service provider – Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications.

Yorktel is currently seeking a Sr. Field Engineer who is focused on a fast-paced high-volume production and engineering department and staff. The Sr. Field Engineer is also responsible for meeting project commitments (both financial and non-financial) and the overall service of external customers. Responsibilities include but are not limited to strategic or operational planning within the field engineering departments, monitoring the performance of active projects, financial analysis to include job cost monitoring and reporting, staff training, adherence to standard operating practice and processes.

Roles and Responsibilities:

• Work within a team with varying expertise, influencing internal and external customers for mutually desirable outcomes
• Troubleshoot issues, make recommendations, and ensure problem resolution with the team
• Provide technical support to the sales team in a detailed and timely manner
• Interface with clients and job sites to document customer requirements and conditions
• Provide and document customer designs based on client needs and site conditions
• Collaborate with clients, architects, consultants, and staff throughout the design and delivery process with support from the Supervisor
• Develop Statements of Work based on system design and customer requirements
• Create system design drawings, including audiovisual system diagrams, drawings, sketches, and specifications
• Develop accurate job cost estimates
• Provide technical responses to customer RFPs/RFQs/RFIs
• Maintain complete and accurate project documentation and records
• Communicate effectively with internal staff, clients, cooperative trades, and subcontractors
• Coordinate and manage multiple system design projects
• Ensure successful completion of assignments on time and within budget
• Develop and adhere to company technical standards and practices
• Follow York-VCA policies and procedures
• Participate in transition activities for effective information transfer from pre-sales to implementation teams
• Create and implement test plans for York-VCA and customer lab solutions
• Perform testing in lab environments emulating real-world conditions
• Analyze customer networks to determine visual communication requirements
• Support ad hoc and one-of-a-kind projects
• Collaborate with manufacturers and vendors to identify current and future technologies for clients
• Perform other duties as assigned

Skills and Abilities:

• Strong troubleshooting skills and ability to recommend solutions for technical issues
• Excellent communication skills, especially in explaining complex technical information and responding to detailed inquiries
• Strong discretion and judgment in handling confidential information
• Proficiency in using computers and MS Suite (Outlook, Project, Excel, Word)
• Ability to interface with clients, architects, consultants, and internal staff
• Capable of interpreting multiple formats of technical specifications, schematic drawings, and architectural diagrams
• Strong project coordination and time management skills, with the ability to manage multiple system design projects
• Attention to detail in maintaining accurate project documentation and records
• Ability to create detailed Scope of Work documents and system design drawings
• Skilled in developing accurate job cost estimates
• Proficient in video network infrastructure commissioning and support processes
• Knowledge of audiovisual, videoconferencing, and IT products and applications
• Familiarity with video and audio-conferencing service standards
• Demonstrated or potential proficiency in AutoCAD, Visio, or similar diagrammatic software
• Strong presentation skills, especially in presenting technical solutions to executive-level audiences
• Knowledge of York-VCA processes, as well as individual customer procedures
• Ability to work with manufacturers and vendors to evaluate and select technologies for clients
• Willingness to pursue additional training and certifications related to job performance
• Problem-solving skills in analyzing customer networks and resolving visual communication issues
• High levels of professionalism and integrity
• High ability to work with peers
• Exceptional customer service skills
• Exceptional written, verbal, and interpersonal skills
• Always maintain a professional attitude and appearance

Education and Experience:

• A degree in a related field such as audio engineering, electrical engineering, or computer science is beneficial but not required
• Certifications in specific AV systems, such as Crestron or AMX, are helpful
• Several years of experience working with audiovisual equipment and systems
• Thorough understanding of AV systems, including design, installation, and troubleshooting
• Experience leading a team of technicians and managing projects
• Proficiency in creating project timelines and budgets
• Excellent communication skills, with the ability to work well with clients to understand their needs and provide solutions
• Combination of technical expertise, project management skills, and strong communication skills

Additional Requirements:

• Ability to lift and carry objects up to 50 lbs. 
• Frequent sitting, standing, and walking 
• Limited weekend and/or night work may be required
• Domestic travel requiring multi-night stays within and at times outside the local work area 
• Valid passport; International travel possible 
• Valid U.S. driver’s license 
• Must be willing to complete background checks and drug tests as required by current or future contracts 
• Must be willing to apply for security clearances, suitability, and other related clearances to be able to work at certain customer locations.

Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.