Customer Operations Specialist

Product Operations SpecialistAustin, TX; RemoteAbout This PositionWe are looking for a detail-obsessed Product Operations Specialist to help keep our course launch process running smoothly, our existing courses in compliance, and our catalog well maintained. You'll be the person triaging bugs, chasing them down to resolution, and making sure the right team knows about any follow ups, recurring issues, and emerging trends. If you enjoy operational puzzles, improving workflows, and collaborating across teams to keep things running smoothly, this is the role for you.Our ideal candidate is a methodical troubleshooter who loves clear processes, is comfortable when ownership of a problem isn't obvious yet, and takes pride in getting the details exactly right. Reporting to the Sr Manager, Automation, you'll partner closely with Customer Experience, Learning Experience, Regulatory, and Product to keep our products and courses healthy.What You'll DoResolve day-to-day operational issues and regulatory requests across our product portfolio, applying established processes and using judgment to determine the right course of action, escalating when neededIntake and triage incoming bugs and requests from stakeholders, scoping them clearly for Product/Engineering, getting clarity on priority and estimated resolution time, and following up with the relevant stakeholders to keep them in the loopBuild expertise in our products and processes so cross-functional partners know they can rely on you for day-to-day operational questionsSupport the launch of new courses and products, including proprietary LMS configuration tasks configuration tasks and related requestsPartner with the Regulatory team on course requirements and updates, making the updates you can directly and routing anything that needs Development or Product Management supportKeep the existing course catalog healthy through ongoing content and configuration maintenance, making sure updates land accurately across every affected courseMonitor product and course metrics, investigating unexpected trends, summarizing findings, and partnering with stakeholders to determine next stepsSpot repetitive tasks in your own workflows and automate them using AI tools like Claude Code or Codex, building on existing team repos and tools already in productionWhat You'll Need2+ years experience in product operations, program/project coordination, support, or a similar analytical roleExceptional attention to detail and strong follow-through; you chase problems to resolution rather than handing them offAbility to communicate clearly and build productive cross-functional working relationships, including comfort navigating gray areas where ownership isn't yet definedCuriosity and an investigative mindset; you naturally ask "why," enjoy untangling operational problems, and persist until you find the underlying issueAbility to work through ambiguity independently, prioritize competing requests effectively, and know when to bring something to your managerSystems-minded — you enjoy learning new systems, can trace how information flows between tools, and are comfortable troubleshooting technical issues even if you aren't writing code.A builder's instinct; you've used AI to automate parts of your own work, and you'd rather build a fix than wait for oneReside in one of the following locations: California, Colorado, Illinois, Massachusetts, Mississippi, Nebraska, New Jersey, New York, North Carolina, Texas, Utah, and Washington.Bonus PointsExperience in Edtech or another regulated industryExperience with reporting on JIRA issuesExperience with content management or learning management systemsBackground in an education-related fieldAbout AceableAceable is a mobile education platform designed to create affordable, engaging, and convenient online courses available across mobile devices. Built by former teachers, NASA engineers, and those passionate about education, our team is obsessed with helping people reach their life goals and milestones through online certification.After launching our first mobile app to provide accredited driver's ed courses, Aceable expanded into real estate education, healthcare education, and most recently mortgage and home insurance. Aceable serves hundreds of thousands of students per month, but we need your help to tackle our vision of serving millions of students per month!Aceable has been awarded one of the Best Places to Work for multiple years running by numerous entities, such as the Austin Business Journal, Built In, USA Today, and EqualOcean. We actively work to foster a creative, collaborative, and diverse culture whose overall mission is to impact as many student lives as possible.About The Product & Experience TeamThe Product and Design team operates with low ego and high ownership. We're obsessed with understanding our users and the regulatory environments they navigate. This team is at the center of how Aceable delivers education, leveraging AI and modern product practices to raise the bar on student experience and operational efficiency.Aceable PerksJoin one of Austin's Best Places to Work in 2024 & 2025Competitive total rewards (base salary + bonus/stock options, if applicable)401k matchRobust medical, dental, and vision benefitsGenerous paid time off programs + 19 paid holidays per yearFlexible work scheduleWellness programsOur own space on the top floor of a downtown Austin building with free parkingWeekly lunch, a fully stocked fridge, and plentiful snacksCompany events and activities (holiday events, happy hours, volunteering)#PursueGrowth Reimbursement ($600 per year for full-time employees)Free Roadside Assistance subscriptionPassionate teammates excited to help you succeed and learnNOTE: Our team is currently working in a hybrid work environment with flexibility to work in office or remote based on role/department and location*At Aceable we celebrate and support all differences. Aceable is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital, disability, and veteran status. Even if you don't think you meet every qualification listed, we'd love to review your application!*Remote Hires I Aceable is only able to hire employees in the following locations: California, Colorado, Illinois, Massachusetts, Mississippi, Nebraska, New Jersey, New York (excluding Boroughs), North Carolina, Pennsylvania, Texas, Utah, and Washington.Compensation: $66,000 - $88,000