Patient Service Representative Lead - 139937

Payroll Title: HOSP BLANK AST 4 Department: COMM CARE PRIMARY CARE Hiring Pay Scale: $31.69 - $39.42 / Hour Worksite: La Jolla Ambulatory Clinics Appointment Type: Career Appointment Percent: 100% Union: EX Contract Total Openings: 1 Work Schedule: Days, 8-Hour Shifts, Monday-Friday Filing Deadline: Mon 6/15/2026 Description Under the supervision of the Clinic Manager, the Patient Service Representative Lead primarily oversees and provides leadership and training for all front‑end duties such as reception, call center, referral and authorizations and other advanced administrative duties such as templates, office purchases, coaching, etc. The Lead has oversight over junior counterparts and serves as a resource for the entire department. With guidance of the Clinic Manager, the Lead initiates and participates in improvement efforts that directly impact the practice. Performs other related duties as assigned. Minimum Qualifications Minimum of four (4) years related experience in a healthcare setting, with extensive knowledge of administrative practices including using electronic health record (EHR) systems (EPIC) for scheduling, patient records, and billing. At least one year of supervisory experience in a large, complex healthcare environment. Knowledge of computer programs including Excel, PowerPoint, Graphs, Word, etc. Possess the skills, and extensive knowledge of practices in an Ambulatory setting. Previous experience as an administrative lead, effectively overseeing and managing front office administration. Preferred Qualifications Primary Care, Express Care, and/or OBYGYN experience. Experience developing standard work, including process standardization, quality improvement, training, and collaboration. Experience in Artera or similar patient communication tools. Special Conditions Employment is subject to a criminal background check and pre-employment physical. Able to flex work hours and locations, including overtime, weekends, and holidays if required for business needs. Compensation Annual Full Pay Range: $66,169 - $82,309 (will be prorated if the appointment percentage is less than 100%). Hourly Equivalent: $31.69 - $39.42. Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Misconduct Disclosure Requirement As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. "Misconduct" means any violation of the policies governing employee conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC’s policies addressing some forms of misconduct: UC Sexual Violence and Sexual Harassment Policy UC Anti-Discrimination Policy Abusive Conduct in the Workplace EEO Statement The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. For the University of California’s Anti-Discrimination Policy, please visit: UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information. UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening. #J-18808-Ljbffr UC San Diego Health