Senior Program Manager (Seattle)

This job is with RWS, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Senior Program Manager

Job LocationsUS-WA-SeattlePosted Date7 hours ago(10/27/2026 14:51)Job ID2026-6428# of Openings1CategoryProgram Management

Job Purpose

We are looking for a Seattle/Redmond-based Client Engagement Manager with localization experience to support a strategic enterprise account. This role is ideal for someone who has a strong localization program management foundation and is ready to grow into a more client-facing, commercially focused account role.

The position will help strengthen local client presence, build relationships across stakeholder groups, identify new opportunities, and support growth within an existing enterprise account. The role will work closely with Account Leadership, Delivery, Operations, Solutions, Finance, and AI/Technology teams to connect client needs with RWS services and solutions.

This is not a traditional sales role or a pure delivery role. It sits between account management and program management, with a focus on relationship-building, discovery, opportunity development, and client confidence.

About RWS

RWS is a global AI solutions company empowering the world's most trusted enterprise AI.

Our proprietary Cultural Intelligence Layer, powered by 250,000 data specialists, cultural and language experts and deep domain professionals, backed by 45+ patents, makes enterprise AI culturally fluent, contextually accurate and secure, ensuring every interaction reflects a brand's tone, context and customer values.

Through our Generate, Transform and Protect segments, we deliver intelligent content, enterprise knowledge, large-scale localization and IP protection for global growth. Trusted by 80+ of the world's top 100 brands, RWS provides the confidence, governance and expertise organizations need to deploy AI safely, responsibly and at scale.

Headquartered in the UK, RWS is listed on AIM (RWS.L).

More information: rws.com .

About Transform

At RWS, we enable the world's largest enterprises to communicate with global audiences through cutting-edge language technology, AI-driven solutions, and expert services. Our RWS Transform division empowers organizations to accelerate digital transformation, scale global content, and unlock growth in every market.

Job Overview

Key Responsibilities

Commercial and Account Growth Support

• Identify potential growth opportunities within the existing account, including new stakeholder groups, business units, content types, workflows, or unmet needs.
• Listen for client pain points and connect them to relevant RWS capabilities.
• Partner with Account Leadership to qualify opportunities and determine next steps.
• Support early-stage discovery conversations with prospective internal client teams.
• Help position RWS as a broader partner across localization, global content, multimedia, testing, AI-enabled workflows, quality evaluation, and content operations.

• Bring an outside-the-box mindset to client challenges, proactively identifying new service offerings, solution concepts, or workflow improvements that address client pain points and create opportunities for account growth.

• Track client conversations, action items, potential leads, and follow-up opportunities.
• Support account planning, stakeholder mapping, and whitespace analysis.

Client Relationship Management

• Build and maintain relationships with client stakeholders in the Seattle/Redmond area.
• Attend onsite client meetings as needed to support relationship-building, discovery, escalations, and program alignment.
• Serve as a local point of contact for client conversations, questions, and follow-up.
• Develop trust with client stakeholders by understanding their business needs, content challenges, workflows, and localization maturity.
• Help educate client teams that are newer to localization, global content, and AI-enabled language workflows.
• Support Account Leadership in preparing for client meetings, business reviews, and strategic discussions.

Program and Operational Alignment

• Partner with delivery and operations teams to understand current workflows, risks, timelines, quality metrics, and escalation points.
• Translate client needs into clear internal requirements and next steps.
• Support intake, prioritization, and expectation-setting with client stakeholders.
• Help ensure client commitments are realistic, understood, and aligned with delivery capabilities.
• Support issue resolution by coordinating with internal teams and communicating clearly with client stakeholders.
• Provide operational context during client meetings, escalations, and business reviews.

Financial and Commercial Awareness

• Support budget tracking, forecasting inputs, and visibility into account activity.
• Understand how client decisions, workflow changes, and scope changes affect revenue, margin, and delivery cost.
• Help identify areas where RWS can protect existing revenue, expand services, or create new value.

AI, Localization, and Content Strategy

• Stay informed on industry trends related to LLMs, AI-enabled localization, human-in-the-loop workflows, post-editing, quality evaluation, and content automation.
• Support client conversations around where human expertise, cultural intelligence, testing, and evaluation still add value.
• Help identify opportunities to move upstream into AI quality, prompt evaluation, content testing, terminology, model feedback loops, and global content strategy.

Skills & Experience

Required Experience

• 10+ years of experience in localization account management, sales, globalization, content operations, or language services.
• Experience in account management, business development, sales support, or commercial operations, with the ability to identify client needs, support opportunity development, and contribute to account growth.
• Experience in a client-facing role, ideally within an LSP, enterprise localization team, or global content environment.

• Proven track record of growing or expanding a book of business within a complex enterprise account, especially during periods of organizational change, budget pressure, AI disruption, or shifting client priorities.

• Strong understanding of localization workflows, including translation, review, quality, multimedia, DTP, engineering, and content operations.
• Experience working with cross-functional global teams.
• Ability to build trusted client relationships and communicate confidently with stakeholders at multiple levels.
• Strong organizational skills, follow-through, and ability to manage competing priorities.
• Commercial curiosity and interest in account growth, opportunity development, and client expansion.
• Must be based in the Seattle/Redmond area and able to attend onsite client meetings as needed.

Preferred Experience

• Experience supporting large enterprise technology clients.
• Exposure to account management, business development, sales support, or commercial operations.
• Experience with AI-enabled localization workflows, MT/LLM post-editing, prompt evaluation, quality evaluation, or automation.
• Familiarity with tools such as GlobalLink, Trados, ADO, Jira, Phrase, or similar localization/workflow platforms.

Experience supporting business reviews, stakeholder mapping, account planning, or opportunity tracking.

Skills and Attributes

• Relationship-driven and naturally curious.
• Comfortable starting conversations and building trust with new stakeholders.
• Commercially minded without being overly salesy.
• Strong localization and operational foundation.
• Able to connect client pain points to potential solutions.
• Proactive, organized, and comfortable with ambiguity.
• Strong communicator who can simplify complex topics.
• Collaborative and low-ego, with the ability to work across delivery, finance, solutions, and account teams.
• Comfortable in a role that is evolving and may require both strategic and hands-on support.

Success Measures

Success in this role will be measured by the ability to:

• • Build stronger local relationships across the client organization.
  • Improve visibility into stakeholder needs, pain points, and opportunities.
  • Support account growth and retention by identifying new areas of value.
  • Strengthen RWS presence in the Seattle/Redmond client ecosystem.
  • Improve client confidence through proactive communication and follow-through.
  • Help connect client needs to RWS services, solutions, and subject matter experts.
  • Support smoother handoff between commercial conversations and delivery execution.
  • Reduce dependency on Account Leadership for day-to-day client-facing discovery and follow-up.

Location

Seattle / Redmond area required
Remote with onsite client meetings as needed

Benefits

• Amazing benefits! (Seriously!)
• Generous paid time off package, plus co]]>