Information Technology Service Desk

eBusiness Solutions, Inc.

One of our clients in the government domain is seeking a Help Desk Analyst / IT Support Specialist / Service Desk Technician

Work Location: Nashville, TN - Onsite

Duration: Long term Contract

Technical Qualifications/Skills

IT Help Desk / Call Center Support
Active Directory Administration (Password Resets, Account Unlocks, User Management)
Printer Administration & Troubleshooting (Server and Local Print Queues)
Mobile Device Management (iOS/iPhone/iPad Deployment and Support)
Network & Remote Support Troubleshooting (VPN, Wi-Fi, LTE, RDP, MSRA, Teams, WebEx)

Business Qualifications/Skills

Customer Service & End-User Support
Ticket Management using ServiceNow
Incident Resolution & Problem Solving
Communication & Interpersonal Skills
Multi-Tasking in High-Volume Support Environments

Other Relevant Skills

Video Conferencing Support (Cisco WebEx, Microsoft Teams, Cisco Presence)
Application Troubleshooting & User Access Management
Hardware Deployment & Configuration
Account Permissions & Security Administration
Technical Documentation and Support Procedures

Apply

Vacancy posted 1 day ago

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