IT Help Desk I

Junior IT Help Desk

The Junior IT Help Desk position provides day-to-day technical support to employees and assists with maintaining the company's IT equipment, user accounts, software, and basic network infrastructure. This is an entry-level position designed for someone who is technically capable, service-oriented, and interested in developing their IT skills.

Key Responsibilities

Help Desk & Employee Support

• Provide Level 1 technical support to employees.
• Troubleshoot Windows computers, laptops, printers, monitors, docks, and peripherals.
• Troubleshoot Microsoft Outlook, Teams, OneDrive, and other Microsoft 365 applications.
• Assist users with password resets, MFA, login, and access issues.
• Troubleshoot basic network, Wi-Fi, VPN, and connectivity issues.
• Respond to and document IT support requests.
• Escalate advanced issues when necessary.
• Provide basic Microsoft 365 training to employees, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.

Computer & Employee Support

• Set up laptops and workstations for new employees.
• Configure computers with required applications and company settings.
• Maintain inventory of laptops, monitors, phones, printers, and other IT equipment.
• Prepare, issue, recover, and redeploy equipment.
• Assist with equipment replacement and lifecycle management.
• Maintain accurate asset records.

Employee Onboarding & Offboarding

• Prepare IT equipment for new hires.
• Assist with creation and configuration of user accounts.
• Configure email, Teams, OneDrive, printers, and required applications.
• Remove or disable access during employee offboarding.
• Recover company-issued IT equipment.

Microsoft 365 Administration Support

• Assist with Microsoft 365 user administration.
• Manage basic user, group, mailbox, and license requests.
• Assist with Microsoft Teams and SharePoint permissions.
• Support OneDrive synchronization and file-access issues.
• Assist with MFA and security-related user issues.

Education and Experience:

• 1–2 years of IT/help desk experience or equivalent technical training.
• Basic knowledge of Windows 11.
• Familiarity with Microsoft 365.
• Basic understanding of networking, TCP/IP, Wi-Fi, and VPN.
• Experience troubleshooting computers and peripherals.
• Strong communication and customer-service skills.
• Ability to learn new systems quickly.
• CompTIA A+, Network+, or Microsoft certifications are a plus.

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Must be in good physical condition and have good motor skills.
• Must be able to lift up to 50 pounds at times.
• Ability to function in work environment with moderate noise level from several sources creating constant activity.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.